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- Tasks: Support planning applications and enhance digital capabilities for Croydon residents.
- Company: Join Croydon Council, a diverse and inclusive workplace.
- Benefits: Competitive salary, flexible working, and comprehensive training opportunities.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Experience with case management IT systems and strong communication skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 38000 - 43000 £ per year.
Salary range: Grade £43,680 - £45,750 p.a. plus fantastic benefits.
Contract: Permanent. Hours of work: 36 hours per week. Location: Croydon.
Croydon Council's Development Management Service is responsible for the full range of planning applications and consents, appeals, and enforcement investigations. We are seeking a Deputy Team Leader to join our Technical Support Team and support the planning service. This role is pivotal in supporting our service as we enhance our digital capabilities to better serve Croydon residents and businesses.
As our Technical Support Deputy Team Leader, you will provide an important role in ensuring planning applications are processed efficiently, records are maintained accurately, and our systems operate effectively. You will assist the Team Leader in managing team members and ensuring a high performing, customer-focused service.
The Council's flexible working policy requires office presence 3 days a week for full-time management roles. We are willing to consider full time, part-time and flexible working. If applying for part-time working, please specify this within your application.
Responsibilities
- Support the validation and processing of planning applications using our specialist IT system: IDOX Uniform
- Maintain accurate customer records and archive systems in accordance with departmental procedures
- Assist with technical queries from colleagues and customers
- Contribute to service development initiatives and team meetings, and identify opportunities to improve efficiency
- Provide support for key meetings, hearings and events, including appeal hearings
- Ensure that CIL notices are processed in a timely manner
- Prepare notices and reports ahead of Planning Committee meetings
- Assist with data collection and analysis, including statutory returns to government
About You
The ideal candidate will have:
- Experience working in an office environment with case management IT systems
- Strong general IT skills including proficiency in Windows, word-processing and email
- The ability to read and scale drawings
- Excellent attention to detail and organisational skills
- Strong written and verbal communication abilities
- A methodical approach with the ability to prioritise tasks effectively
- Customer service focus with a helpful and confident manner
- The ability to work well under pressure while maintaining accuracy
- Knowledge of planning legislation, local government operations, and experience with planning-related systems (IDOX Uniform) would be advantageous.
What We Offer
- Competitive salary and local government pension scheme
- Flexible working arrangements
- Comprehensive training and development opportunities
- The chance to contribute to significant improvements in how we serve our community
- Being part of an inclusive and diverse workplace that values your contribution
Croydon Council is committed to equality of opportunity in employment and service delivery. We welcome applications from all backgrounds and communities.
If you would like to apply, please include a supporting statement which clearly demonstrates how you meet all of the criteria within the job description.
Please apply by midnight on 22nd February 2026. Shortlisted candidates are expected to be invited to an interview between 2nd and 13th March 2026.
If you would like to have an informal chat about the role, please contact Evelyn Gilder, Technical Support Leader: Evelyn.Gilder@croydon.gov.uk
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Deputy Team Leader - Technical Support, Development Manager in Croydon employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Team Leader - Technical Support, Development Manager in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Croydon Council. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Deputy Team Leader roles. Think about how your experience aligns with their needs, especially around planning applications and customer service.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with IT systems like IDOX Uniform. Highlight any projects where you improved efficiency or supported digital initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Croydon Council.
We think you need these skills to ace Deputy Team Leader - Technical Support, Development Manager in Croydon
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure your supporting statement is tailored to the job description. Highlight how your experience aligns with the responsibilities and skills mentioned, especially your IT skills and customer service focus.
Show Off Your Attention to Detail: Since this role requires excellent attention to detail, be sure to proofread your application. A well-structured and error-free application reflects your organisational skills and professionalism.
Be Clear About Your Availability: If you're interested in part-time or flexible working, mention this clearly in your application. It shows that you’re proactive and helps us understand how you can fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right place and is considered promptly.
How to prepare for a job interview at Croydon Council
✨Know Your Stuff
Make sure you brush up on your knowledge of planning legislation and local government operations. Familiarise yourself with IDOX Uniform, as it’s crucial for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a Deputy Team Leader, you'll need to maintain a customer-focused service. Prepare examples of how you've handled technical queries or difficult situations in the past. This will demonstrate your ability to communicate effectively and keep customers happy.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Bring examples of how you've maintained accurate records or managed multiple tasks efficiently. This is key for processing planning applications and ensuring everything runs smoothly.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, ongoing projects, or future developments within the Technical Support Team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
