At a Glance
- Tasks: Coordinate and support damp and mould cases, ensuring effective communication with residents and contractors.
- Company: Join Croydon Council, committed to creating a cleaner, safer community.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and 24/7 support.
- Other info: Inclusive employer with great career growth and hybrid working options.
- Why this job: Make a real difference in residents' lives by tackling damp and mould issues.
- Qualifications: Experience in property maintenance and strong customer service skills required.
The predicted salary is between 36693 - 37794 £ per year.
Salary range: Grade 6 £36,693- £37,794 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
Provide the coordination and administrative support that keeps damp and mould cases on track.
About the role
We’re looking for a Damp and Mould Support Officer to join our Housing Assets & Repairs service. You’ll provide case management and practical support for damp and mould cases, working with residents, repairs teams, contractors and other Housing services to make sure cases, inspections, works and enquiries are effectively progressed. You’ll monitor outstanding works, coordinate inspections and follow-up actions, keep residents informed and make sure case information and outcomes are accurately recorded. You’ll also help resolve complaints and service issues, identify matters that need escalating and support the monitoring of contractor performance and service quality.
About you
You’ll bring property maintenance experience, preferably gained within housing, including experience of property inspection, diagnosing common property defects and working with construction contractors or consultants. You’ll understand the building industry, property maintenance and common property defects, and how these apply within a housing repairs environment. You’ll also have strong customer service, communication and organisational skills, with experience of dealing directly with residents and progressing enquiries or issues through to resolution. You’ll be able to manage competing priorities, work effectively with contractors and colleagues and make sure actions are followed through to completion.
Why join us?
Damp and mould can have a significant impact on residents and their homes. In this role, you’ll help make sure cases are actively progressed, residents are kept informed and agreed actions are followed through. You’ll work across residents, repairs teams and contractors, contributing to the quality and responsiveness of a service that is a key priority for Housing. You’ll also benefit from the Local Government Pension Scheme, up to 31 days annual leave subject to eligibility plus Bank Holidays, family-friendly provisions, flexible and agile working in line with service requirements, and 24/7 Employee Assistance Programme support.
Application closing date: Friday 2 October 2026
Assessment/Interviews: Week Commencing 1 November 2026
Apply early. This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.
Croydon Council's Priorities
Croydon Council is committed to maintaining a sustainable financial position, listening to residents, and delivering high-quality, sustainable services. Croydon Council is focused on:
- Creating a cleaner and safer Croydon.
- Supporting a thriving town centre and local high streets.
- Delivering a fair deal for residents.
- Improving roads and journeys across the borough.
- Creating places people are proud to call home.
- Backing families, children, young people and adults.
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we are pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby employees attend the workplace for part of their working week and work remotely for the remainder.
Croydon Council is a signatory to the Armed Forces Covenant. We guarantee an interview to eligible current and former members of the UK Armed Forces who meet the essential criteria for the role. As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the advertised role. Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees to share this commitment. The successful candidate will be subject to a Disclosure and Barring Service (DBS) check where the role requires one.
Damp and Mould Support Officer in Croydon employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive work culture that prioritises community engagement and professional development. As a permanent, full-time Community-Led Social Worker, you will benefit from a collaborative environment that encourages innovation in strengths-based support, while also having access to ongoing training and career advancement opportunities. Working in Croydon means being part of a vibrant community where your contributions directly impact the lives of residents and families.
