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For Companies At a Glance
- Tasks: Lead and develop a high-performing team in Council Tax and Business Rates recovery.
- Company: Croydon Council, an inclusive employer with a supportive leadership team.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Flexible working arrangements and commitment to diversity and inclusion.
- Why this job: Make a real impact by fostering team culture and improving processes.
- Qualifications: Proven management experience and a passion for people development.
The predicted salary is between 50085 - 52194 £ per year.
Salary range: Grade 12 (£50,085 - £52,194 p.a.) plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week (Hybrid working)
Location: Croydon
The Role
We are looking for a great manager first, someone with genuine enthusiasm, people skills, and the drive to build a high-performing team. Technical recovery knowledge is desirable, but we can teach that. What you bring is leadership, coaching, and positive energy for your team. You will lead a team of Recovery Officers responsible for collecting Council Tax and Business Rates (circa £100m). Your focus will be on staff development, wellbeing, performance, and creating a culture where people want to do their best work.
What you’ll actually do:
- Lead, coach, and develop your team through regular 1-2-1s, feedback, and genuine support
- Own workload distribution, resource planning, and day-to-day operational decisions
- Foster team morale, tackle hybrid-working isolation, and prevent burnout
- Drive recovery performance, but through your team, not by doing it all yourself
- Work with the Revenues Recovery Service Manager on policy and strategic improvements
Who you are:
- You bring enthusiasm to work, it's contagious and your team feels it
- You have proven experience managing people (not just processes)
- You know how to have difficult conversations, address underperformance, and also celebrate wins
- You're resilient, emotionally intelligent, and proactive
- A background in debt recovery, council tax, or enforcement is helpful but not essential - we need your management skills first
Why join us?
- Genuine autonomy to improve processes and make decisions
- A supportive leadership team who values people over process
- The chance to build a team culture you can be proud of
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.
Council Tax and Business Rates Recovery Team Manager in Croydon employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax and Business Rates Recovery Team Manager in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their team culture. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your management style and how you handle team dynamics. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Council Tax and Business Rates Recovery Team Manager in Croydon
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in managing teams and developing people. We want to see how you’ve inspired others and created a positive work environment, so share those stories!
Be Authentic: Let your personality shine through in your application. We’re looking for someone with genuine enthusiasm and energy, so don’t be afraid to show us who you are and what drives you.
Tailor Your Application: Read the job description carefully and align your skills and experiences with what we’re looking for. Use keywords from the description to make it clear that you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at Croydon Council
✨Show Your Leadership Skills
Make sure to highlight your experience in managing teams. Share specific examples of how you've led, coached, and developed your team members. This role is all about people skills, so demonstrate your ability to inspire and motivate others.
✨Prepare for Difficult Conversations
Since the job involves addressing underperformance, think about past situations where you had to tackle tough conversations. Be ready to discuss your approach and how you turned challenges into opportunities for growth within your team.
✨Emphasise Team Morale and Wellbeing
Talk about your strategies for fostering a positive team culture, especially in a hybrid working environment. Share ideas on how you’ve previously tackled isolation and burnout, showing that you genuinely care about your team's wellbeing.
✨Be Ready to Discuss Process Improvements
The role offers autonomy to improve processes, so come prepared with suggestions or examples of how you've successfully implemented changes in previous roles. This shows your proactive nature and willingness to contribute to the organisation's success.