Business Support Manager Compliance in Croydon

Business Support Manager (Compliance)
Location: Croydon | Contract: Permanent | Hours: 36 hours per week | Salary: £50,085 – £52,194 per annum plus benefits.

About the role
Lead business support for housing compliance, ensuring compliance services run smoothly and effectively.

Responsibilities

Lead a multi-skilled Business Support team, ensuring high performance, flexibility and customer focus.

Support the Head of Service in developing and implementing service standards, processes and performance indicators.

Develop, support and implement a suite of reports for the compliance team on a monthly basis.

Oversee business support budgets and ensure cost-effective service delivery.

Promote innovation, service improvement and self-sufficiency across compliance.

Monitor performance, produce management information and take action to resolve service issues.

Lead on any complaints or enquiries that the Compliance team may receive.

Build and develop a high performing business support team.

Carry out regular one-to-ones and appraisals with team members.

Qualifications

Strong experience of leading and motivating business support or compliance teams.

Knowledge of establishing service standards, KPIs and delivering service improvement.

Excellent communication, influencing and negotiation skills.

Confident in analysing complex information and providing advice to senior leaders.

Strong IT and data analysis skills, with the ability to drive efficiency and value for money.

Committed to fairness, inclusivity and excellent customer service.

Benefits

Inclusive culture – diverse and supportive work environment.

Career development – investment in staff development.

Generous benefits package – Local Government Pension Scheme, annual leave, bank holidays and Employee Assistance Programme.

Family friendly provisions – generous maternity and family leave.

Work‐life balance – flexible working options.

Make a difference – contribute to improving residents\’ lives through effective housing management.

Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

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