Contract Manager (Heating Systems)

Job Description
Salary range: Grade 16 £60,573 – £62,766 p.a. plus fantastic benefits

Job Description
Salary range: Grade 16 £60,573 – £62,766 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Heating Systems Contracts Manager

Lead compliance and contract management for heating systems, keeping homes safe and residents protected.

We are looking for an experienced, qualified, and motivated Heating Systems Contracts Manager to join Croydon’s Housing Compliance, Assets and Repairs Division. This is a critical role responsible for managing compliance across domestic and commercial gas systems, renewable heating, and major mechanical plant. You will act as the technical subject matter expert, leading contractor performance, compliance assurance, and resident communication.

About The Role

• Lead contract management for all communal & domestic heating systems, with a budget of approx. £2.5m.
• Ensure full compliance with the Gas Safety (Installation & Use) Regulations 1998 and all statutory duties.
• Oversee inspections, servicing, remedials, and capital replacement programmes.
• Act as the lead adviser on gas, renewables, and heat networks across housing.
• Manage risk, investigate incidents, and liaise with the HSE and external assurance bodies.
• Lead on resident communication around shutdowns and heating works, ensuring clear and empathetic engagement.
• Prepare monthly performance reports to present to Senior staff members.
• Manage and monitor budgets, preparing draft budget proposals each year for servicing, upgrades, and new installations.
• Work with the Business Support Manager to address all complaints and ensure enquiries are responded to in a timely manner
• Carry out one to ones, appraisals, and performance reviews with team members.
• Undertake the out of hours duty manager role on a rota basis

About You

• Gas qualified with strong knowledge, experience, and understanding of gas safety legislation and mechanical systems.
• Proven experience in contract procurement, management, and performance monitoring.
• Experience delivering resident-focused services in a compliance environment.
• Excellent leadership, communication, and risk management skills.
• Ability to undertake inspections and site visits, and to respond flexibly to emergencies.
• Full UK driving licence essential.

Why join us?

Benefits

This is a high-profile role that makes a direct difference to the safety of thousands of homes in Croydon. You will join a supportive and professional team, with opportunities to influence compliance culture, manage innovative heating solutions, and deliver high standards of resident safety. Our benefits include:

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Includes Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) plus Bank Holidays and option to purchase more, well-being and work-life balance with confidential Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Flexible and agile working options in line with service demand
• Make a Difference: Be part of a council dedicated to improving residents’ lives through effective housing management and strong partnerships

View our full range of Staff Benefits – Croydon Jobs Careers

To view the Contracts Manager role profile please click here

Assessment date: w/c 16th February

About Us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key Business Plan Outcomes

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

The Successful candidate will be subject to a DBS check, if the role requires one.