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- Tasks: Support hospital discharges and reablement for vulnerable adults through essential admin tasks.
- Company: Join Croydon Council, a community-focused employer dedicated to making a difference.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact in people's lives while developing your skills in a dynamic setting.
- Qualifications: Experience in admin roles, strong IT skills, and excellent communication abilities required.
- Other info: Commitment to equality and diversity; guaranteed interviews for disabled applicants.
The predicted salary is between 29000 - 36000 £ per year.
Business Support Officer – Grade 6 (Full Time)
Location: Croydon LIFE Team
Hours: Full Time – 36 hours a week
We are excited to offer an opportunity to join our dynamic LIFE team as aBusiness Support Officer, providing essential administrative support to services focused on hospital discharges and reablement for vulnerable adults.
This is akey rolewithin the LIFE service, supporting a fast-paced, integrated team that works closely with social care, health professionals, care providers, and hospital staff. If you thrive in a busy environment and are passionate about making a difference in people’s lives, we’d love to hear from you.
Key Responsibilities:
- Maintain and update the LIFE tracking system multiple times daily.
- Manage the LIFE inbox, processing high volumes of emails and coordinating communication across professionals.
- Ensure accuracy of data across all relevant systems, including LAS and NHS platforms.
- Handle high volumes of calls and emails, often under tight deadlines.
- Act as a first point of contact for customers, offering advice and guidance with support from social care staff.
- Provide administrative support across the LIFE service.
- Collaborate with the Health Administrator to update health-related data.
What We’re Looking For:
- Proven experience in a business support or administrative role.
- Strong IT skills, especially in Excel and database systems like Liquid Logic (LAS).
- Knowledge of NHS systems such as Cerner and EMIS is desirable.
- Excellent communication skills – both written and verbal.
- High attention to detail and ability to manage sensitive information confidentially.
- Strong organisational skills and ability to prioritise workload effectively.
- Ability to work under pressure in a fast-changing environment.
- Commitment to equality, diversity, and ethical standards.
This is arewarding opportunity to contribute to a vital service supporting vulnerable adults and their families. You’ll be part of a collaborative team, working in a role that truly makes a difference.
If you’re ready to take on a challenging and fulfilling role, apply now and help us continue delivering high-quality support to our community.
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to an Enhanced DBS check.
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Business Support Officer Grade 6 (£34,416-£35,448) employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer Grade 6 (£34,416-£35,448)
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Liquid Logic (LAS) and NHS platforms. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Highlight your experience in managing high volumes of communication, especially in fast-paced environments. Prepare examples of how you've successfully handled similar situations in the past, as this will show your ability to thrive under pressure.
✨Tip Number 3
Research the LIFE team and its impact on vulnerable adults in the community. Being knowledgeable about their work will allow you to engage more meaningfully during interviews and showcase your passion for making a difference.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since excellent communication is a key requirement, consider role-playing common scenarios you might encounter in the role, which will help you articulate your thoughts clearly during the interview.
We think you need these skills to ace Business Support Officer Grade 6 (£34,416-£35,448)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business support or administrative roles. Emphasise your IT skills, particularly in Excel and any database systems you have used, such as Liquid Logic.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable adults and your ability to thrive in a fast-paced environment. Mention specific examples of how you've managed high volumes of communication and maintained accuracy under pressure.
Highlight Key Skills: In your application, clearly outline your excellent communication skills, attention to detail, and organisational abilities. Provide examples of how you've successfully prioritised workloads and handled sensitive information.
Show Commitment to Values: Demonstrate your commitment to equality, diversity, and ethical standards in your application. This can be through personal experiences or professional practices that align with the values of Croydon Council.
How to prepare for a job interview at Croydon Council
✨Showcase Your Administrative Skills
Make sure to highlight your previous experience in business support or administrative roles. Be prepared to discuss specific examples of how you've managed high volumes of emails and calls, as well as how you maintained accuracy in data management.
✨Demonstrate IT Proficiency
Since strong IT skills are crucial for this role, be ready to talk about your experience with Excel and any database systems like Liquid Logic. If you have knowledge of NHS systems such as Cerner and EMIS, mention that too!
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few examples of how you've effectively communicated with colleagues or clients in the past.
✨Emphasise Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare to discuss how you prioritise your workload and manage sensitive information. Sharing strategies you've used to stay on top of tasks can really impress the interviewers.