Business Support Officer

Join the Housing Compliance team to help ensure the safety and compliance of Croydon's homes through high-quality business support. This key role supports statutory and regulatory compliance across our housing stock, working closely with contractors, residents and operational teams to deliver safe, well‑maintained homes.

Key Responsibilities

• Provide high‑quality business support to the Housing Compliance team, ensuring compliance activities are effectively administered and monitored.
• Maintain accurate compliance records, certificates and documentation, ensuring information is validated, processed and stored in line with statutory requirements and audit standards.
• Coordinate compliance inspections, servicing appointments and remedial works, working closely with residents, contractors and internal teams.
• Raise and process works orders, purchase orders, contract orders, invoices and associated financial documentation in accordance with council procedures.
• Monitor outstanding compliance documentation and contractor submissions, ensuring records remain accurate, complete and audit ready.
• Support performance monitoring, reporting and business intelligence activities through accurate data management and administration.
• Assist with meeting statutory compliance targets and service standards across housing compliance functions.

Qualifications

• Experience working in an administrative or business support role within a busy office environment.
• Strong organisational skills with excellent attention to detail and accuracy.
• Ability to manage and prioritise workloads effectively to meet deadlines and service targets.
• Good communication skills with the ability to build positive relationships with residents, contractors and colleagues.
• Experience maintaining records, processing documentation and working with data and reporting systems.
• Confident using Microsoft Office applications, including Word, Excel and PowerPoint.
• A customer‑focused approach with the ability to handle enquiries professionally and sensitively.
• Knowledge of compliance, housing, property safety or regulatory administration would be advantageous.

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.

Benefits

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their professional development and progression.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days annual leave (eligibility criteria apply) in addition to Bank Holidays, the option to purchase additional leave, and access to a confidential Employee Assistance Programme available 24/7.
• Family Friendly Provisions: Generous maternity, paternity and family leave arrangements.
• Work-Life Balance: Flexible and agile working arrangements where service requirements allow.
• Make a Difference: Be part of a council dedicated to improving the lives of residents by delivering safe, compliant and high‑quality housing services.