At a Glance
- Tasks: Manage daily IT support operations and ensure high-quality technical support for students and staff.
- Company: Croydon College Group, dedicated to creating great futures for students.
- Benefits: Competitive salary, generous annual leave, pension scheme, and 7 days for staff development.
- Other info: Inclusive workplace with flexible arrangements and a commitment to staff wellbeing.
- Why this job: Join a passionate team and make a real difference in the student experience.
- Qualifications: Experience in IT support management and strong organisational skills.
The predicted salary is between 40000 - 45000 £ per year.
Salary: £40,000 to £45,000 dependent on experience
FTE: 35 hours per week, 52 weeks per annum
Creating Great Futures. At Croydon College Group our staff are passionate and committed to achieve the very best outcomes for our students. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community. Our visions and values ensure that we put our students first and value our staff as our greatest asset.
We are seeking a Service Desk Manager, responsible for managing the daily IT support operations across both campuses of the College, appropriately triaging/escalating helpdesk tickets. This role ensures that all students, academic staff, and business support functions receive high-quality technical support, while explicitly aligning operations with the Department for Education (DfE) Digital and Technology Standards and ITIL best practices.
Apart from our great location, our wonderful staff and positive culture, we also offer a range of other staff benefits, including generous annual leave and defined benefit pension schemes. We also value staff development and have 7 days a year planned for staff development, including elements of team development, socialisation and staff wellbeing.
Benefits: In addition to a competitive salary, the role includes generous annual leave, a defined benefit pension scheme, 7 days a year dedicated to staff development, team development, socialisation and wellbeing activities.
EEO Statement: The College is committed to promoting a diverse and inclusive learning community, where we value inclusivity and treat our staff and students as individuals. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, and welcome applications from a diverse range of individuals.
Requirements: For successful applicants, the post is subject to enhanced DBS check and other onboarding requirements in line with the Keeping Children Safe in Education Guidelines.
Service Desk Manager - IT Services in Croydon employer: Croydon College
At Croydon College Group, we pride ourselves on fostering a supportive and inclusive work environment where our staff are valued as our greatest asset. As a Service Desk Manager, you will play a crucial role in enhancing the student experience through high-quality IT support, while benefiting from generous annual leave, a defined benefit pension scheme, and dedicated staff development days. Our commitment to employee growth and wellbeing, combined with our vibrant community-focused culture, makes us an exceptional employer in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager - IT Services in Croydon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Croydon College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Croydon College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Croydon College!
✨Direct Apply to Croydon College
Let's not forget to apply directly through the Croydon College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Manager - IT Services in Croydon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Croydon College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Croydon College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Croydon College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
