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For Companies At a Glance
- Tasks: Lead daily workshop operations, ensuring high-quality repairs and customer satisfaction.
- Company: Join Croxdale Motor Group, a trusted dealer with over 50 years of community service.
- Benefits: Enjoy a competitive salary, no weekend work, 22 days holiday, and ongoing training.
- Other info: Be part of a supportive team where your contributions are valued and recognised.
- Why this job: Make a real impact on vehicles and people while being a respected leader in a family-run business.
- Qualifications: Hands-on automotive experience and strong leadership skills are essential; formal qualifications are a plus.
The predicted salary is between 30000 - 42000 £ per year.
Location: Croxdale, County Durham
Hours: Monday to Friday, 8:00am – 5:30pm (No weekend work)
Employment Type: Full-Time, Permanent
Reports to: Aftersales Manager
Be the backbone of our Service Department.
About Us
Croxdale Motor Group is a well-established main dealer representing leading brands including Citroën, DS Automobiles, MG, Alfa Romeo, Jeep, and Leapmotor. We’ve proudly served our community for over 50 years. Now, as we continue to invest in our Service Hub’s future. We’re not just offering a job. We’re offering the chance to lead from the front, where every day, your actions will impact team morale, customer trust, and vehicle safety on roads across the North East.
The Role
We’re looking for a Workshop Controller with the drive, discipline, and heart to lead our workshop to the next level of excellence. You’ll be the linchpin between customer satisfaction and technical performance. From managing workflow and team output to ensuring high-quality repairs and clear communication, this is your opportunity to make a real impact, not just on vehicles, but on people.
What You\’ll Be Doing
- Lead with confidence: Coordinate daily workshop operations, ensuring jobs are completed efficiently, accurately, and to the highest standards.
- Raise the bar: Monitor the quality of repairs, carry out inspections, and uphold compliance with industry and safety standards.
- Be the face of reassurance: Keep customers informed, address concerns, and deliver a service experience that builds lasting trust.
- Keep us moving: Manage parts orders and inventory with precision, minimising downtime and maximising productivity.
- Invest in people: Mentor and motivate technicians and support staff, creating a collaborative and empowered workshop culture.
- Drive improvement: Review performance data, spot patterns, and introduce process improvements that elevate customer outcomes and business performance.
- Protect our standards: Promote a safety-first culture and ensure all workshop activity meets H&S legislation and internal protocols.
What We’re Looking For
- Hands-on technical experience in automotive repairs, diagnostics, and workshop operations.
- A natural leader who inspires trust, communicates clearly, and thrives under pressure.
- Strong organisational skills, you can juggle priorities, people, and parts without dropping a beat.
- An unwavering commitment to customer service and workshop efficiency.
- Familiarity with manufacturer guidelines and a passion for getting it right the first time.
- Formal qualifications or certifications in automotive repair and management are ideal, but attitude and leadership matter most.
What’s In It For You?
We’re a family-run business where every person matters. You won’t just be a cog in the machine, you’ll be a voice in the room and a respected leader in our team. Here’s what else you can expect:
A competitive salary tailored to your experience
Monday to Friday working – no weekends
22 days’ holiday plus bank holidays and your birthday off
Ongoing training and development opportunities
Access to a supportive leadership team
A workplace where your impact is visible, valued, and appreciated
Company pension scheme
Discounted staff car scheme
Colleague referral scheme worth up to £1000 per referral.
Preferential Service Rates (This includes family and friends)
Employee Purchase Scheme
Apply Today
If you’ve got the right experience and the determination to lead with integrity and energy, we’d love to hear from you. This is more than a role, it’s your chance to shape the future of Croxdale Service Hub.
Apply now and take the next step in your career with a business that backs its people.
The Job for You? Fill in the form and upload a CV.
Whatever your question or feedback we are here to help.
So please feel free to contact us.
A167 Croxdale Durham County Durham DH6 5HS
Head Office: Croxdale Service Station LTDA167CroxdaleDurhamCounty DurhamDH6 5HS
Reg. Company Number: 913346
VAT Reg. No. GB176008861
Croxdale Service Station Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010).
Automotive Compliance Ltd’s permissions as a Principal Firm allows Croxdale Service Station Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders.
We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders will pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.
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Workshop Controller employer: Croxdale Service Station Limited
Contact Detail:
Croxdale Service Station Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with Croxdale Motor Group and its values. Understanding their commitment to customer service and community will help you align your approach during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare to discuss your hands-on technical experience in automotive repairs. Be ready to share specific examples of how you've led teams or improved workshop efficiency in previous roles, as this will demonstrate your capability as a Workshop Controller.
✨Tip Number 3
Highlight your leadership skills by preparing anecdotes that illustrate how you've motivated and mentored team members in the past. This will show that you can create a collaborative and empowered workshop culture, which is key for this role.
✨Tip Number 4
Research common industry standards and safety regulations relevant to the automotive sector. Being knowledgeable about these will not only impress during discussions but also demonstrate your commitment to upholding high-quality repairs and compliance.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive repairs and workshop operations. Emphasise any leadership roles you've held and how you've contributed to team success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've improved workshop efficiency or customer satisfaction in previous positions.
Highlight Technical Skills: Clearly outline your hands-on technical experience and any formal qualifications in automotive repair. This will demonstrate your capability to lead the workshop effectively.
Showcase Leadership Qualities: In your application, provide examples of how you've mentored or motivated team members in the past. This is crucial for a role that requires strong leadership and communication skills.
How to prepare for a job interview at Croxdale Service Station Limited
✨Show Your Leadership Skills
As a Workshop Controller, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed a team in the past, focusing on your communication style and how you motivate others.
✨Know the Company and Its Values
Research Croxdale Motor Group and understand its history, values, and the brands it represents. This knowledge will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Technical Questions
Expect questions related to automotive repairs and workshop operations. Brush up on your technical knowledge and be ready to discuss specific scenarios where you've ensured high-quality repairs and compliance with industry standards.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Be prepared to share examples of how you've handled customer concerns and built trust in previous positions, highlighting your commitment to delivering exceptional service.