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- Tasks: Manage customer relationships and drive renewals and expansions for a portfolio of clients.
- Company: Leading technology solutions provider with a focus on innovation and inclusion.
- Benefits: Great benefits, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed and grow their businesses.
- Qualifications: Experience in Customer Success with strong analytical and project management skills.
- Other info: Join a diverse team that values collaboration and creativity.
The predicted salary is between 28800 - 48000 £ per year.
A leading technology solutions provider is seeking a Customer Success Manager in Newcastle upon Tyne to manage a portfolio of customers and drive the renewal and expansion of relationships.
The ideal candidate has experience in Customer Success and strong analytical and project management skills. This role requires building trusted relationships and aligning solutions to customer strategies.
Join a diverse team that values inclusion and offers great benefits.
Strategic SaaS CSM for Growth & Renewals in Newcastle upon Tyne employer: Crownpeak
Contact Detail:
Crownpeak Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic SaaS CSM for Growth & Renewals in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in Customer Success. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its customers. Understand their challenges and think about how you can help them succeed. This will show you're not just another candidate but someone who genuinely cares about their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Success Manager. Highlight your analytical skills and project management experience to demonstrate your value.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Strategic SaaS CSM for Growth & Renewals in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your analytical and project management skills, as well as any experience in driving renewals and expansions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've built trusted relationships and aligned solutions to customer strategies in your previous roles.
Showcase Your Passion for Customer Success: Let us know why you love working in Customer Success! Share your enthusiasm for helping customers achieve their goals and how you’ve contributed to their success in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Crownpeak
✨Know Your Customers
Before the interview, research the company’s customer base and their specific needs. Understanding how the technology solutions provider aligns its offerings with customer strategies will help you demonstrate your ability to build trusted relationships.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical skills in previous roles to drive customer success. Be ready to discuss specific metrics or projects where your insights led to renewals or expansions, as this will highlight your fit for the role.
✨Project Management Prowess
Brush up on your project management experiences. Be prepared to talk about how you've successfully managed multiple customer accounts simultaneously, ensuring that each relationship is nurtured and expanded. This will show your organisational skills and ability to handle a portfolio.
✨Emphasise Inclusion and Teamwork
Since the company values diversity and inclusion, be sure to share experiences where you’ve worked in diverse teams. Highlight how you’ve contributed to a positive team environment and how you can bring that spirit to their team.
