At a Glance
- Tasks: Promote and execute meetings and events, ensuring exceptional guest experiences.
- Company: Join the passionate team at Crowne Plaza Newcastle.
- Benefits: Enjoy hotel discounts, flexible working, and industry-leading training.
- Other info: Dynamic role with opportunities for growth in hospitality.
- Why this job: Be the face of exciting events and make lasting connections.
- Qualifications: Strong communication, organisational, and customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Who are we? At Crowne Plaza Newcastle we’re passionate about connecting great people to great experiences.
What is in it for you? As part of the Crowne Plaza Newcastle team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts IHG brand wide
- Access to Paywise+ - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Minimum of 28 days holiday, rising to 33 days after 5 years
- Staff meals on duty
- Salary sacrifice scheme
- Recognition and Rewards incentive programme
- Free staff parking
A day in the life of… As Meeting & Events Sales Coordinator, you will be responsible for promoting and executing all Meetings & Events business within the hotel (including weddings, parties, wakes and conferences) and as an ambassador to the hotel, you will be an expert on the facilities on offer with the ability to advise guests based on their individual needs. You will also record and process all enquiries that are made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner. You will work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPI's are met.
What do we need from you?
- Communication Skills: As the face of our meetings and events at the hotel you’ll need to have excellent communication skills to successfully interact with clients, vendors, and hotel staff. You should be able to communicate effectively in writing and verbally and have strong interpersonal skills.
- Organisational Skills: Strong organisational skills are essential for this role. You’ll need to be able to manage multiple tasks, prioritise responsibilities, and work effectively under pressure. They should have excellent attention to detail and be able to manage budgets and schedules.
- Customer Service Skills: You’ll work with our guest first hand so you’ll need excellent customer service skills to ensure that our clients have a positive experience. You should be able to anticipate client needs, provide excellent service, and resolve issues quickly and effectively.
- Knowledge of Event Planning: Ideally, we’d love you to have knowledge of event planning, including understanding of logistics, catering, audio-visual equipment, and other details involved in planning and executing successful events. You should also be able to stay up to date with trends in event planning and hospitality.
- Flexibility: To handle unexpected changes or last-minute requests you’ll need to be flexible and approachable. You should be able to think on their feet and quickly come up with solutions to any issues that arise.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Meeting and Events Sales Coordinator in Newcastle upon Tyne employer: Crowne Plaza Newcastle
At Crowne Plaza Newcastle, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and well-being. As a Meeting and Events Sales Coordinator, you will benefit from industry-leading training, flexible working opportunities, and a supportive environment that encourages creativity and collaboration. With generous holiday allowances, hotel discounts, and a commitment to recognising your contributions, Crowne Plaza Newcastle is an exceptional employer dedicated to creating meaningful experiences for both staff and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Sales Coordinator in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crowne Plaza Newcastle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crowne Plaza Newcastle
Don't be shy about reaching out to Crowne Plaza Newcastle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting and Events Sales Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza Newcastle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza Newcastle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
