The HR & Training Manager plays a pivotal role in supporting our people strategy by leading developmental training across the business, supporting with recruitment processes, delivering high-quality onboarding, and managing compliance training across the business. This position will work closely with Heads of Department (HODs) to ensure our teams have the skills, knowledge, and motivation to deliver outstanding service and meet brand standards.
Key Responsibilities
Training & Development
- Organise and coordinate external training programmes.
- Ensure monthly compliance training refreshers are carried out for all staff.
- Track and monitor completion of all brand training, ensuring it is refreshed annually in line with brand standards.
- Design and deliver engaging in-house training sessions covering topics such as customer service, problem-solving, crisis management, and health & safety.
- Support the Director of People & Culture with the career development programme.
- Create exciting and fun training content for a forward-thinking hospitality environment
Recruitment & Onboarding
- Support HODs with the recruitment process, including job postings, candidate screening, and interview coordination.
- Conduct company inductions for all new starters.
- Monitor probationary periods, ensuring all reviews and documentation are completed in a timely manner.
Employee Relations & Compliance
- Monitor absence management procedures, ensuring accurate paperwork and reporting.
- Assist with any disciplinary procedures in line with company policies.
- Ensure compliance training is delivered, tracked, and monitored effectively.
- Conduct regular training file audits to maintain compliance standards.
Employee Engagement & Wellbeing
- Support the delivery of staff wellbeing initiatives.
- Act as a positive role model, fostering staff engagement and a supportive working culture.
About You
We’re looking for a people-focused, organised, and energetic individual with a positive outlook who thrives in a fast-paced environment. You will be a confident communicator, comfortable presenting to groups, and passionate about developing people.
Essential Skills & Attributes:
- Excellent interpersonal and communication skills.
- Strong organisational abilities with attention to detail.
- Confident in delivering training to groups.
- Ability to work collaboratively across departments.
Desirable Skills & Experience:
- Previous experience in hospitality (preferred but not essential).
- Currently studying towards CIPD qualification or equivalent.
- Experience in HR administration and/or training delivery.
What’s In It for You?
- Exceptional training and leadership development opportunities
- Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
- Paywise+ – access up to 40% of your earned pay and automatic savings options
- 24/7 Employee Assistance Programme and Virtual GP Via Mintago
- Salary Sacrifice options and retail discounts Via Mintago
- Free staff parking
- Access to hotel gym facilities
HR & Training Manager in Newcastle upon Tyne employer: Crowne Plaza Newcastle
Join a vibrant and supportive team as an Assistant Restaurant Manager, where your passion for hospitality and leadership will thrive. With a strong focus on employee development, we offer clear pathways for career progression, exceptional training opportunities, and a positive work-life balance in a dynamic environment. Enjoy unique benefits such as hotel discounts, access to gym facilities, and a comprehensive Employee Assistance Programme, making us an excellent employer in the hospitality sector.
