At a Glance
- Tasks: Lead shifts, manage operations, and ensure exceptional guest experiences.
- Company: Join a supportive, people-focused hospitality team.
- Benefits: Hotel discounts, flexible pay access, and ongoing training opportunities.
- Other info: Clear progression pathway into senior management with a positive work-life balance.
- Why this job: Make a real impact in a dynamic restaurant environment.
- Qualifications: Previous supervisory experience and strong leadership skills required.
The predicted salary is between 38250 - 46750 £ per year.
We believe great service starts with a happy, motivated team. If you are passionate about hospitality, leadership, and driving performance, we would love to hear from you.
The Role
As Assistant Restaurant Manager, you will support the overall management of the restaurant, taking a hands-on leadership role across both breakfast and dinner service.
You will deputise in the absence of the Restaurant Manager, ensuring seamless operations, strong team performance, and exceptional guest experiences at all times.
This is a key leadership position focused on developing the team, driving revenue, maintaining compliance, and upholding the highest operational standards.
Key Responsibilities
- Operations & Leadership
- Lead and manage shifts across breakfast and evening service, ensuring smooth, efficient operations
- Deputise for the Restaurant Manager in their absence, taking full responsibility for the business
- Oversee opening and closing procedures, ensuring all checks and standards are consistently met
- Lead daily briefings and ensure clear communication across the team
- Maintain consistency in service delivery and uphold brand standards at all times
- Team Development
- Support recruitment, onboarding, training, and ongoing development of team members
- Coach and mentor supervisors and team members to achieve their full potential
- Act as a role model, setting high standards for service, professionalism, and teamwork
- Drive team engagement and motivation to create a positive working environment
- Commercial Performance
- Drive covers, sales, and upselling opportunities to maximise revenue
- Support the delivery of KPIs including labour, sales, and guest satisfaction targets
- Monitor performance and identify opportunities to improve efficiency and profitability
- Rota & Payroll Management
- Support with rota planning and make amendments in line with business needs and payroll budgets
- Ensure labour is scheduled effectively to match demand while controlling costs
- Monitor staffing levels throughout shifts and adjust where necessary
- Guest Experience
- Deliver and champion exceptional guest experiences, ensuring every guest feels welcomed and valued
- Handle guest feedback professionally, resolving issues promptly and to a high standard
- Build strong relationships with guests to encourage repeat business
- Compliance, Cleanliness & Safety
- Take responsibility for compliance checks, ensuring all legal and company standards are met
- Maintain high standards of cleanliness, organisation, and presentation throughout the restaurant
- Ensure full compliance with health & safety policies and procedures
- Conduct regular checks and audits to maintain a safe and compliant working environment
About You
- Previous experience in a supervisory or management role within hospitality
- Strong leadership and decision-making skills
- Commercially aware with a passion for driving sales and performance
- Excellent organisational skills with attention to detail
- Confident in managing rotas and labour budgets
- Knowledge of compliance, health & safety, and operational standards
- Passionate about delivering outstanding guest experiences
- Positive, proactive, and motivated to progress further in management
- Working Hours
- A mix of breakfast and evening shifts, providing variety and balance
Why Join Us?
- Be part of a supportive, people-focused team
- Clear progression pathway into senior management
- Ongoing training and development opportunities
- A positive working environment that values work–life balance
- The opportunity to make a real impact in a dynamic hospitality setting
What’s In It for You?
- Exceptional training and leadership development opportunities
- Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
- Paywise+
- access up to 40% of your earned pay and automatic savings options
- 24/7 Employee Assistance Programme and Virtual GP Via Mintago
- Salary Sacrifice options and retail discounts Via Mintago
- Free staff parking
- Access to hotel gym facilities
Assistant Restaurant Manager employer: Crowne Plaza Newcastle
Join a vibrant and supportive team as an Assistant Restaurant Manager, where your passion for hospitality and leadership will thrive. With a strong focus on employee development, we offer clear pathways for career progression, exceptional training opportunities, and a positive work-life balance in a dynamic environment. Enjoy unique benefits such as hotel discounts, access to gym facilities, and a comprehensive Employee Assistance Programme, making us an excellent employer in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Restaurant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crowne Plaza Newcastle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crowne Plaza Newcastle
Don't be shy about reaching out to Crowne Plaza Newcastle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Restaurant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza Newcastle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza Newcastle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
