At a Glance
- Tasks: Welcome guests and manage bookings for a seamless spa experience.
- Company: Join the Crowne Plaza Marlow, a stylish lakeside hotel.
- Benefits: Enjoy food discounts, travel perks, and an employee assistance programme.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Be the friendly face that creates memorable spa journeys for guests.
- Qualifications: Previous experience in hospitality and excellent customer service skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
Crowne Plaza Marlow is a contemporary 4-star lakeside hotel offering stylish bedrooms, the AA Rosette Glaze Restaurant, Aqua Bar & Conservatory, and the Quad Wellness & Spa with pool, gym, and treatment facilities. The hotel also features extensive meetings and events facilities for up to 450 delegates and is conveniently located near the M4, M40, and Heathrow, with easy access to Marlow, Windsor, and the Thames Valley area.
We are looking for a warm, professional, and highly organised Spa Receptionist to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless spa journey from arrival through to departure.
Key Responsibilities- Welcoming guests to the spa with a friendly and professional approach
- Managing bookings, appointments, and enquiries efficiently
- Handling payments, spa retail sales, and daily till reconciliation
- Supporting therapists with schedule coordination
- Maintaining a clean, calm, and organised reception area
- Promoting spa treatments, products, and relevant offers
- Ensuring exceptional guest service at all times
- Previous experience in a receptionist, spa, or hospitality role preferred
- Excellent communication and customer service skills
- Strong organisational and multitasking ability
- Confident using booking systems and handling payments
- Passion for wellness, guest experience, and attention to detail
- Flexible approach to working hours, including weekends and holidays
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels and across the IHG portfolio.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Spa Receptionist - Slough employer: Crowne Plaza Marlow
Crowne Plaza Marlow is an exceptional employer, offering a vibrant work culture where hospitality and wellness are at the forefront. As a Spa Receptionist, you will benefit from competitive pay, generous employee discounts, and a supportive environment that prioritises your well-being and professional growth. Located in a stunning lakeside setting, you'll enjoy a unique blend of career development opportunities and the chance to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist - Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crowne Plaza Marlow. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crowne Plaza Marlow
Don't be shy about reaching out to Crowne Plaza Marlow directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist - Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza Marlow and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza Marlow
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
