At a Glance
- Tasks: Keep our stylish hotel rooms sparkling clean and welcoming for guests.
- Company: Join the vibrant team at Crowne Plaza Marlow, a contemporary lakeside hotel.
- Benefits: Enjoy food discounts, travel perks, and an Employee Assistance Programme for your well-being.
- Other info: Flexible shifts available, perfect for students looking to earn while they learn.
- Why this job: Be part of a friendly team and make guests feel at home every day.
- Qualifications: No experience needed; just bring a positive attitude and attention to detail.
Crowne Plaza Marlow is a contemporary 4-star lakeside hotel offering stylish bedrooms, the AA Rosette Glaze Restaurant, Aqua Bar & Conservatory, and the Quad Wellness & Spa with pool, gym, and treatment facilities.
The hotel also features extensive meetings and events facilities for up to 450 delegates and is conveniently located near the M4, M40, and Heathrow, with easy access to Marlow, Windsor, and the Thames Valley area.
We are looking for a reliable, hardworking, and detail-oriented Room Attendant to join our housekeeping team. As a Room Attendant, you will play a key role in ensuring our guests enjoy a clean, comfortable, and welcoming stay by maintaining the highest standards of cleanliness throughout the hotel.
Key Responsibilities
• Clean and service guest bedrooms and bathrooms to the hotel's standards.
• Change bed linen and towels, replenish guest amenities, and restock supplies.
• Vacuum, dust, polish, and sanitise guest rooms and public areas as required.
• Report maintenance issues, damaged items, and lost property promptly.
• Ensure all housekeeping trolleys and storage areas are clean, organised, and fully stocked.
• Follow health and safety procedures, including the safe use of cleaning chemicals and equipment.
• Respond to guest requests courteously and efficiently.
• Work closely with colleagues to ensure rooms are ready for arriving guests within required timescales.
What We're Looking For
• Previous housekeeping or cleaning experience is desirable but not essential, as full training will be provided.
• A strong eye for detail and commitment to high standards.
• Excellent time management and organisational skills.
• A positive attitude and a willingness to work as part of a team.
• Good communication skills and a friendly, professional manner.
• Flexibility to work a variety of shifts, including weekends and public holidays.
• Ability to carry out physically demanding tasks, including lifting, bending, and standing for extended periods.
- Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the IHG portfolio. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
Hotel Room Attendant employer: Crowne Plaza Marlow
Crowne Plaza Marlow in Slough is an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. With benefits like food and beverage discounts, hotel employee discounts, and an employee assistance programme, staff are encouraged to thrive both personally and professionally in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Room Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crowne Plaza Marlow. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crowne Plaza Marlow
Don't be shy about reaching out to Crowne Plaza Marlow directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Room Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza Marlow and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza Marlow
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
