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- Tasks: Assist in reservations and meetings, maximising sales and ensuring customer satisfaction.
- Company: Join the Crowne Plaza London Ealing, a vibrant hotel with a focus on growth.
- Benefits: Enjoy reduced hotel rates, free meals, social events, and excellent training opportunities.
- Other info: Great career progression and recognition schemes await you!
- Why this job: Be part of a dynamic team, enhancing your skills while making a real impact.
- Qualifications: Knowledge of hotel management and experience with Opera PMS is a plus.
The predicted salary is between 30000 - 42000 £ per year.
We can offer you this opportunity in the role of Reservations & Meetings Assistant at the Crowne Plaza London Ealing. You will be responsible for growing the business through proactive selling and effective conversion of inquiries whilst maximizing profits at all times and for responding to all incoming reservations and inquiries placed, and ensure that all opportunities are maximized in line with Hotel policy and controls as established by the Reservations & Meetings Manager/Revenue Manager in order to maximize room sales.
Responsibilities
- Be fully aware of room sales, market segments, average room rates, occupancy and yield management strategies.
- Be aware of competitor pricing and business levels.
- Demonstrate high levels of product knowledge.
- Implement, maintain and continue to improve departmental operating standards.
- Work closely with Meetings & Events, Reception and Accounts teams in order to ensure accurate accounts are raised for revenue generated.
- Positively approach sales opportunities in order to maximize sales revenue and exceed budgeted targets for the department.
- Be actively involved with and suggest promotional opportunities to enhance sales.
- Ensure reservations for rooms are accurate.
- Maximize conversion of inquiries, develop existing and secure new business.
- Liaise closely with the Hotel’s various affiliated bodies and 3rd party web sites and ensure business opportunities are maximized.
- Ensure the timely and accurate distribution of all administrative and statistical reports and information as required by the company.
Qualifications
- Knowledge of commercial business, especially as it relates to hotel management.
- Experience with the Opera PMS system.
Benefits
- Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members.
- Free meals and refreshments on duty.
- Social events and celebrations calendar.
- Incremental holiday entitlement linked with length of service.
- Various employee recognition schemes such as employee of the month with other monetary incentives.
- Excellent training and development opportunities.
In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK. We are unable to apply for or transfer working visas for candidates.
Reservations & Meetings Assistant employer: Crowne Plaza London Ealing
Contact Detail:
Crowne Plaza London Ealing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Meetings Assistant
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Crowne Plaza London Ealing's offerings, from room types to amenities. This way, when you chat with potential employers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can open doors and give you insider info about job openings that might not be advertised yet.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself and why you're perfect for the Reservations & Meetings Assistant role. This will help you stand out during interviews and networking opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Crowne Plaza London Ealing.
We think you need these skills to ace Reservations & Meetings Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a Reservations & Meetings Assistant and contributing to our team at Crowne Plaza London Ealing.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your knowledge of hotel management and sales strategies!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points where necessary to make it easy for us to read through your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re proactive, which is exactly the kind of attitude we’re looking for!
How to prepare for a job interview at Crowne Plaza London Ealing
✨Know Your Stuff
Before the interview, make sure you’re clued up on the hotel industry, especially around room sales and market segments. Brush up on your knowledge of competitor pricing and yield management strategies. This will show that you’re serious about the role and ready to hit the ground running.
✨Show Off Your Sales Skills
Be prepared to discuss your previous sales experiences and how you’ve successfully converted inquiries into bookings. Think of specific examples where you’ve maximised sales revenue or exceeded targets. This will demonstrate your proactive approach and ability to drive results.
✨Team Player Vibes
Since this role involves working closely with various teams, be ready to talk about your teamwork skills. Share examples of how you’ve collaborated with others in past roles, particularly in a fast-paced environment. Highlighting your ability to communicate effectively will be key.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s sales strategies or upcoming promotions. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.