Night Supervisor

We can offer you this opportunity in the role of Night Supervisor at the Crowne Plaza London Ealing. You will be responsible for assisting in the overall running of the Front Office, ensuring an efficient and effective operation, and striving for 100% customer satisfaction.

The role involves working within our busy Front Office environment, ensuring our guests receive the highest level of service. Night Supervisor role will include:

• Assisting Front Office Manager/Night Manager in leading and motivating the department, promoting good employee morale, and ensuring a high level of commitment and pride in the hotel.
• Ensuring regular communication with all employees.
• Maintaining and improving department efficiency through the training and development of all employees.
• Carrying out Night Audit, ensuring any discrepancies are resolved or reported.
• Ensuring that all food and drink served is presented in accordance with Food Hygiene Regulations as laid down in the Hotels Food Safety Policy.
• Ensuring the security of the Hotel by completing security checks of the Hotel and grounds to the standard set by the Hotel, reporting any discrepancies immediately.
• Taking Room Service Orders and cooking and delivering to guests according to Brand Service Standards.
• Arranging transport for customers and offering luggage assistance when required.
• Ordering and delivering newspapers to the guests' rooms each morning.
• Ensuring all guest requests are met promptly and efficiently.
• In conjunction with the Front Office Manager/Night Manager, ensuring that all employees within the department are aware of their responsibilities.
• Supporting Front Office Manager/Night Manager in managing poor performance or conduct within the department.
• Supporting employees within the Front Office department through coaching, training, and development.
• Ensuring all policies and procedures are maintained.

Ideal candidate should have at least one year experience working in a similar position. Knowledge of Opera would be an advantage. This role will also involve covering Duty Managers shifts.

Some of our key benefits include:

• Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members.
• Free meals and refreshments on duty.
• Social events and celebrations calendar.
• Incremental holiday entitlement linked with length of service.
• Workplace pension scheme.
• Various employee recognition schemes such as employee of the month with other monetary incentives.
• Excellent training and development opportunities.
• Uniform and dry cleaning.

Crowne Plaza London Ealing is a stylish, modern hotel located in West London with excellent transport links, making it an ideal base for both business and leisure travellers to the country’s vibrant capital city. The 139 tastefully decorated bedrooms offer deluxe accommodation, and some have views of the imposing arch of Wembley Stadium, which is next to Wembley Arena and the Wembley Designer Outlet. The hotel is also close to the iconic Ace Café, Park Royal, and only four tube stops from Westfield Shopping Centre at Shepherds Bush. Access to Hanger Lane tube station on the Central Line is directly opposite the hotel and takes you to Central London (Oxford Circus) in approximately 26 minutes and directly through to Stratford in approximately 49 minutes.

In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK. We are unable to apply for or transfer working visas for candidates.