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- Tasks: Lead a dynamic team to ensure top-notch guest service and hotel operations.
- Company: Join Crowne Plaza London Ealing, a stylish hotel with a vibrant atmosphere.
- Benefits: Enjoy reduced hotel rates, free meals, and excellent training opportunities.
- Other info: Great career growth potential in a modern hotel setting.
- Why this job: Be part of an exciting environment and make a real impact on guest experiences.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
The Night Manager role involves working within our busy Front Office environment, ensuring our guests receive the highest level of service. This role is required to cover Duty Manager shifts.
The Night Manager role will include:
- Co-ordinating the activities of all employees under his/her control ensuring that all areas are presented to the agreed standard.
- Preparing all conference and banqueting rooms in accordance with the weekly function sheets to the pre-determined standards set by the Company.
- Ensuring that all store areas are in order and tidied on a regular basis, and that any guest property is stored securely.
- Ensuring that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged.
- Ensuring that all employees within the department carry out requests from Management and Reception as required by Hotel guests.
- Carrying out Night Audit, ensuring any discrepancies are resolved or reported.
- Ensuring that all food and drink served is presented in accordance with Food Hygiene Regulations as laid down in the Hotels Food Safety Policy.
- Ensuring the security of the Hotel by completing security checks of the Hotel and grounds to the standard set by the Hotel.
- Being in constant liaison with Front Office.
- Training and developing team members and taking ownership for the role.
- Checking billing instructions and guest credit for compliance with hotel credit policy and minimising room rebates.
- Assisting Front Office Manager to achieve departmental goals and objectives.
- Ordering and delivering newspapers to the guests' room each morning.
Some of our key benefits include:
- Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members.
- Free meals and refreshments on duty.
- Social events and celebrations.
- Incremental holiday entitlement linked with length of service.
- Various employee recognition schemes such as employee of the month with other monetary incentives.
- Excellent training and development opportunities.
- Uniform and dry cleaning.
ABOUT US: Crowne Plaza London Ealing is a stylish, modern hotel located in West London with excellent transport links making it an ideal base for both business and leisure travellers to the country’s vibrant capital city. The 139 tastefully decorated bedrooms offer deluxe accommodation and some have views of the imposing arch of Wembley Stadium, which is next to Wembley Arena and the Wembley Designer Outlet. The hotel is also close to the iconic Ace Café, Park Royal and only four tube stops from Westfield Shopping Centre at Shepherds Bush. Access to Hanger Lane tube station on the Central Line is directly opposite the hotel and takes you to Central London (Oxford Circus) in approximately 26 minutes and directly through to Stratford in approximately 49 minutes.
In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK. We are unable to apply for or transfer working visas for candidates.
Night Manager employer: Crowne Plaza London Ealing
Contact Detail:
Crowne Plaza London Ealing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Crowne Plaza London Ealing. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their services, values, and recent news. This shows you're genuinely interested and ready to contribute to the team.
✨Tip Number 3
Practice common interview questions related to the Night Manager role. Think about scenarios where you’ve demonstrated leadership, problem-solving, and guest service skills. We want to hear your stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Crowne Plaza London Ealing.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about providing top-notch service to our guests and making their stay memorable.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Manager role. Highlight relevant experience, especially in managing teams and ensuring guest satisfaction, so we can see how you fit into our busy Front Office environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills that relate directly to the responsibilities outlined in the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Night Manager position. Plus, it’s super easy!
How to prepare for a job interview at Crowne Plaza London Ealing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Manager role. Familiarise yourself with the responsibilities listed in the job description, such as coordinating employee activities and ensuring guest satisfaction. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
As a Night Manager, providing excellent service is key. Prepare examples from your past experiences where you've gone above and beyond for guests or resolved issues effectively. This will show that you can handle the demands of the role and prioritise guest satisfaction.
✨Demonstrate Leadership Qualities
Since you'll be overseeing a team, it's important to highlight your leadership skills. Think of instances where you've trained or developed team members, or how you've taken ownership of a project. This will reassure the interviewers that you're capable of managing staff and maintaining high standards.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel’s operations, team dynamics, or future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.