At a Glance
- Tasks: Lead a dynamic team to ensure top-notch guest service and hotel operations.
- Company: Join Crowne Plaza London Ealing, a stylish hotel with a vibrant atmosphere.
- Benefits: Enjoy reduced hotel rates, free meals, and excellent training opportunities.
- Other info: Great career growth potential in a modern hotel setting.
- Why this job: Be part of an exciting environment and make a real impact on guest experiences.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
The Night Manager role involves working within our busy Front Office environment, ensuring our guests receive the highest level of service. This role is required to cover Duty Manager shifts.
The Night Manager role will include:
- Co-ordinating the activities of all employees under his/her control ensuring that all areas are presented to the agreed standard.
- Preparing all conference and banqueting rooms in accordance with the weekly function sheets to the pre-determined standards set by the Company.
- Ensuring that all store areas are in order and tidied on a regular basis, and that any guest property is stored securely.
- Ensuring that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged.
- Ensuring that all employees within the department carry out requests from Management and Reception as required by Hotel guests.
- Carrying out Night Audit, ensuring any discrepancies are resolved or reported.
- Ensuring that all food and drink served is presented in accordance with Food Hygiene Regulations as laid down in the Hotels Food Safety Policy.
- Ensuring the security of the Hotel by completing security checks of the Hotel and grounds to the standard set by the Hotel.
- Being in constant liaison with Front Office.
- Training and developing team members and taking ownership for the role.
- Checking billing instructions and guest credit for compliance with hotel credit policy and minimising room rebates.
- Assisting Front Office Manager to achieve departmental goals and objectives.
- Ordering and delivering newspapers to the guests' room each morning.
Some of our key benefits include:
- Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members.
- Free meals and refreshments on duty.
- Social events and celebrations.
- Incremental holiday entitlement linked with length of service.
- Various employee recognition schemes such as employee of the month with other monetary incentives.
- Excellent training and development opportunities.
- Uniform and dry cleaning.
ABOUT US: Crowne Plaza London Ealing is a stylish, modern hotel located in West London with excellent transport links making it an ideal base for both business and leisure travellers to the country’s vibrant capital city. The 139 tastefully decorated bedrooms offer deluxe accommodation and some have views of the imposing arch of Wembley Stadium, which is next to Wembley Arena and the Wembley Designer Outlet. The hotel is also close to the iconic Ace Café, Park Royal and only four tube stops from Westfield Shopping Centre at Shepherds Bush. Access to Hanger Lane tube station on the Central Line is directly opposite the hotel and takes you to Central London (Oxford Circus) in approximately 26 minutes and directly through to Stratford in approximately 49 minutes.
In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK. We are unable to apply for or transfer working visas for candidates.
Night Manager employer: Crowne Plaza London Ealing
At Crowne Plaza London Ealing, we pride ourselves on fostering a vibrant and supportive work culture that values teamwork and culinary excellence. As a Chef de Partie, you will not only enjoy competitive benefits such as a health care plan and exclusive employee discounts within the IHG Group, but also have ample opportunities for professional growth in a dynamic kitchen environment that celebrates creativity and passion for food.
Contact Details:
Crowne Plaza London Ealing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crowne Plaza London Ealing. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crowne Plaza London Ealing
Don't be shy about reaching out to Crowne Plaza London Ealing directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza London Ealing and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza London Ealing
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
