At a Glance
- Tasks: Assist in reservations and meetings, maximising sales and ensuring excellent customer service.
- Company: Join the Crowne Plaza London Ealing, a vibrant hotel with a focus on growth.
- Benefits: Enjoy reduced hotel rates, free meals, social events, and great training opportunities.
- Other info: Opportunities for career growth and employee recognition schemes await you.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Knowledge of hotel management and experience with Opera PMS system preferred.
The predicted salary is between 24000 - 28000 £ per year.
We can offer you this opportunity in the role of Reservations & Meetings Assistant at the Crowne Plaza London Ealing.
You will be responsible for growing the business through proactive selling and effective conversion of inquiries while maximizing profits at all times and for responding to all incoming reservations and inquiries placed and ensure that all opportunities are maximized in line with Hotel policy and controls as established by the Reservations & Meetings Manager/Revenue Manager in order to maximize room sales.
Responsibilities
- To be fully aware of room sales, market segments, average room rates, occupancy and yield management strategies.
- To be aware of competitor pricing and business levels.
- To demonstrate high levels of product knowledge.
- To implement, maintain and continue to improve departmental operating standards.
- To work closely with Meetings & Events, Reception and Accounts teams in order to ensure accurate accounts are raised for revenue generated.
- To positively approach sales opportunities in order to maximize sales revenue exceed budgeted targets for the department.
- To be actively involved with and suggest promotional opportunities to enhance sales.
This should include planning, implementation and review of promotions together with involvement in the hotels’ sales and marketing plan.
- To ensure reservations for rooms are accurate. Maximize conversion of inquiries, develop existing and secure new business.
- To liaise closely with the Hotel’s various affiliated bodies and 3rd party Web sites and ensure business opportunities are maximized.
- To ensure the timely and accurate distribution of all administrative and statistical reports and information as required by the Company.
Qualifications
- Knowledge of commercial business, especially as it relates to hotel management
- Experience with the Opera PMS system
Benefits
- Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members.
- Free meals and refreshments on duty.
- Social events and celebrations calendar.
- Incremental holiday entitlement linked with length of service.
- Various employee recognition schemes such as employee of the month with other monetary incentives.
- Excellent training and development opportunities.
In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK.
We are unable to apply for or transfer working visas for candidates.
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Reservations & Meetings Assistant in London employer: Crowne Plaza London Ealing
At Crowne Plaza London Ealing, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and growth. Our team enjoys a range of benefits including reduced hotel room rates worldwide, free meals during shifts, and excellent training opportunities, all while working in a dynamic environment that encourages proactive selling and maximising business potential. Join us to be part of a supportive team that celebrates achievements and values your contributions.
Contact Details:
Crowne Plaza London Ealing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Meetings Assistant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Crowne Plaza London Ealing
Don't be shy about reaching out to Crowne Plaza London Ealing directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations & Meetings Assistant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza London Ealing and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza London Ealing
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
