At a Glance
- Tasks: Welcome guests, manage inquiries, and ensure smooth front office operations.
- Company: Join the Crowne Plaza London Ealing, a vibrant hotel with a focus on customer satisfaction.
- Benefits: Enjoy reduced hotel rates, free meals, social events, and excellent training opportunities.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: One year of experience in a similar role; Opera knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
We can offer you this opportunity in the role of Front Office Assistant/Receptionist at the Crowne Plaza London Ealing.
You will be responsible for assisting in the overall running of the Front Office so ensuring an efficient and effective operation.
To strive at all times for 100% customer satisfaction.
The role involves working within our busy Front Office environment, ensuring our guests receive the highest level of service.
Responsibilities
- To provide a warm welcome to all guests on their arrival and assist them in a courteous, helpful manner.
- To ensure all accounting and billing procedures as laid down by Hotel management are adhered to at all times.
- To liaise with the Housekeeping department , updating Room status
- To deal with any customer queries in a polite and pleasant manner, with any complaints being resolved wherever possible.
- To answer the Hotel switchboard in a polite and courteous manner using the standard greeting as set by the Hotel.
- To ensure all inquiriesare forwarded to the relevant department.
- To maintain security over Hotel property and monies as well as anything deposited at Reception by Hotel guests.
- To be aware of the Hotels availability and the availability of our local competitors.
- To monitor all guest accounts and ensure charges are posted correctly with supporting documentation.
- To assist customer by offering help with luggage, providing information and booking services where necessary.
- To actively encourage customers to join the Hotels guest reward programme and ensure points are allocated accurately.
- To take reservations as per the company standard during times when the reservations office is closed, ensuring all necessary information is taken and recorded accurately.
- To ensure that guest bills are accurate and are settled in the correct manner, ensuring that all supporting documentation has been received for those which are to be billed back.
Qualifications
Ideal candidate should have at least one year experience working in similar position. Knowledge of Opera would be an advantage.
Benefits
- Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members
- Free meals and refreshments on duty
- Social events and celebrations Calendar
- Incremental holiday entitlement linked with length of service
- Various employee recognition schemes such as employee of the month with other monetary incentives.
- Excellent training and development opportunities.
We look forward to having the opportunity to discuss the role further with you.
In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK.
We are unable to apply for or transfer working visas for candidates.
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Contact Details:
Crowne Plaza London Ealing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Assistant/Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crowne Plaza London Ealing. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crowne Plaza London Ealing
Don't be shy about reaching out to Crowne Plaza London Ealing directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Assistant/Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza London Ealing and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza London Ealing
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
