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- Tasks: Lead the Front Office team to ensure exceptional guest experiences and smooth operations.
- Company: Join the stylish Crowne Plaza London Ealing, a modern hotel with great transport links.
- Benefits: Enjoy reduced hotel rates, free meals, social events, and excellent training opportunities.
- Other info: Great career growth potential in a vibrant hotel environment.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: At least one year of experience in a similar role; Opera knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
We can offer you this opportunity in the role of Front Office Supervisor at the Crowne Plaza London Ealing. You will be responsible for assisting in the overall running of the Front Office, ensuring an efficient and effective operation, and striving for 100% customer satisfaction.
The role involves working within our busy Front Office environment, ensuring our guests receive the highest level of service. The Front Office Supervisor role will include:
- Providing a warm welcome to all guests on their arrival and assisting them in a courteous, helpful manner.
- Ensuring all accounting and billing procedures as laid down by Hotel management are adhered to at all times.
- Liaising with the Housekeeping department concerning room availability.
- Dealing with any customer comments in a polite and pleasant manner, resolving complaints wherever possible.
- Answering the Hotel switchboard in a polite and courteous manner using the standard greeting as set by the Hotel.
- Ensuring all inquiries are forwarded to the relevant department.
- Forwarding all potential leads to the Sales Manager and supporting the Sales Office in maximizing occupancy.
- Dealing with book outs professionally and efficiently according to company and Crowne Plaza standards.
- Maintaining security over Hotel property and monies as well as anything deposited at Reception by Hotel guests.
- Being fully aware of hotel cash handling and credit procedures and ensuring all staff strictly adhere to them.
- Monitoring all guest accounts and ensuring charges are posted correctly with supporting documentation.
- Assisting customers by offering help with luggage, providing information and booking services where necessary.
- Actively encouraging customers to join the Hotels guest reward program and ensuring points are allocated accurately.
- Ensuring Guest Comment Cards are completed and compiled.
- Having a comprehensive knowledge of the reservations system and taking reservations as per the company standard during times when the reservations office is closed, ensuring all necessary information is taken and recorded accurately.
- Ensuring a handover is carried out between shifts, including Reservations in the handover.
- Assisting the Front Office Manager to train new team members.
- Covering Duty Manager shifts.
The ideal candidate should have at least one year experience working in a similar position. Knowledge of Opera would be an advantage. This role will also involve covering Duty Manager shifts.
Some of our key benefits include:
- Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members.
- Free meals and refreshments on duty.
- Social events and celebrations calendar.
- Incremental holiday entitlement linked with length of service.
- Workplace pension scheme.
- Various employee recognition schemes such as employee of the month with other monetary incentives.
- Excellent training and development opportunities.
- Uniform and dry cleaning.
Crowne Plaza London Ealing is a stylish, modern hotel located in West London with excellent transport links making it an ideal base for both business and leisure travellers to the country’s vibrant capital city. The 139 tastefully decorated bedrooms offer deluxe accommodation and some have views of the imposing arch of Wembley Stadium, which is next to Wembley Arena and the Wembley Designer Outlet. The hotel is also close to the iconic Ace Café, Park Royal and only four tube stops from Westfield Shopping Centre at Shepherds Bush. Access to Hanger Lane tube station on the Central Line is directly opposite the hotel and takes you to Central London (Oxford Circus) in approximately 26 minutes and directly through to Stratford in approximately 49 minutes.
In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK. We are unable to apply for or transfer working visas for candidates.
Front Office Supervisor employer: Crowne Plaza London Ealing
Contact Detail:
Crowne Plaza London Ealing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Crowne Plaza London Ealing. Familiarise yourself with their services, values, and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Think about how you can relate your past experiences to the Front Office Supervisor role. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role like this. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can go a long way, especially for a role like Front Office Supervisor.
Tailor Your Experience: Make sure to highlight your relevant experience in the hospitality industry. If you've worked in similar roles before, share specific examples of how you’ve contributed to customer satisfaction and efficient operations. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to understanding your skills and experiences quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Crowne Plaza London Ealing. We can’t wait to hear from you!
How to prepare for a job interview at Crowne Plaza London Ealing
✨Know the Hotel Inside Out
Before your interview, make sure you research Crowne Plaza London Ealing thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, customer satisfaction is key. Prepare examples from your past experience where you went above and beyond for guests. Highlight how you handled complaints or difficult situations, as this will demonstrate your ability to maintain a positive atmosphere.
✨Be Ready for Role-Specific Questions
Expect questions related to front office operations, such as handling billing procedures or liaising with housekeeping. Brush up on your knowledge of hotel management systems like Opera, and be prepared to discuss how you would manage room availability and guest inquiries effectively.
✨Dress to Impress and Be Professional
First impressions matter! Dress smartly and professionally for your interview. This reflects your understanding of the hospitality industry’s standards. Also, practice your greeting and body language, as a warm welcome is crucial in this role.