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- Tasks: Provide exceptional customer service and manage guest relations during night shifts.
- Company: Leading hotel near the airport with a focus on guest satisfaction.
- Benefits: Discounted hotel stays, free access to leisure facilities, and flexible hours.
- Why this job: Join a vibrant team and create memorable experiences for guests every night.
- Qualifications: Experience in customer service and comfort with technology is essential.
- Other info: Perfect for night owls looking for a dynamic work environment.
The predicted salary is between 22000 - 26000 £ per year.
A leading hotel near the airport is seeking a Nights Guest Service Assistant to provide outstanding customer service during night shifts. You will ensure guests feel valued by building strong relationships, welcoming late arrivals, and managing food and beverage service.
The ideal candidate has experience in customer-facing roles and is comfortable using technology.
This role offers many benefits, including discounted hotel stays and free access to leisure facilities.
Night Guest Services Specialist 24/7 Guest Care in Liverpool employer: Crowne Plaza Liverpool John Lennon Airport
Contact Detail:
Crowne Plaza Liverpool John Lennon Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Specialist 24/7 Guest Care in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Guest Services Specialist role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel valued, consider role-playing scenarios with a friend. This will help you feel more confident when it comes to welcoming late arrivals and managing food and beverage service.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with common hotel management software and apps. Being comfortable with technology will not only impress potential employers but also make your job easier once you land the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, you’ll be one step closer to enjoying those discounted hotel stays and free access to leisure facilities!
We think you need these skills to ace Night Guest Services Specialist 24/7 Guest Care in Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-facing roles. We want to see how you've made guests feel valued and welcomed in your past jobs!
Be Tech-Savvy: Since the role involves using technology, mention any relevant tech skills you have. Whether it's managing bookings or using point-of-sale systems, let us know what you're comfortable with!
Personalise Your Application: Take a moment to tailor your application to our hotel. Mention why you’re excited about working with us specifically and how you can contribute to our guest care during those night shifts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Crowne Plaza Liverpool John Lennon Airport
✨Know the Company
Before your interview, do a bit of research on the hotel. Understand their values, mission, and what sets them apart from other hotels. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your ability to build strong relationships with guests.
✨Familiarise Yourself with Technology
As the job requires comfort with technology, brush up on any relevant systems or software used in the hospitality industry. If you have experience with booking systems or point-of-sale technology, be sure to mention it during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, or what a typical night shift looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.