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- Tasks: Lead a team to create unforgettable guest experiences and elevate service standards.
- Company: Join the vibrant Crowne Plaza JLA hotel in Speke.
- Benefits: Enjoy discounts, career growth, and free access to leisure facilities.
- Why this job: Make a real impact on guest satisfaction and inspire your team.
- Qualifications: Strong leadership skills and a passion for exceptional service.
The predicted salary is between 28800 - 43200 £ per year.
The role of Guest Service Manager is at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based at our Crowne Plaza JLA hotel in Speke L24 8QD.
Guest Service Managers duties include:
- Orchestrating the seamless operation of our guest services
- Collaborating with various departments to elevate our service levels
- Constantly innovating to exceed guest expectations
- Handling guest requests with precision and promptness
- Proactively seeking new ways to enhance the guest journey
- Setting the standard for service excellence
Beyond that, you will inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you will foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team?
Benefits include:
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager.
Guest Services Manager in Liverpool employer: Crowne Plaza Liverpool John Lennon Airport
Contact Detail:
Crowne Plaza Liverpool John Lennon Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Crowne Plaza JLA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for that chat! Think about how your leadership skills and service-oriented attitude can shine in the role. Have specific examples ready to show how you've exceeded guest expectations in the past.
✨Tip Number 3
Show your passion! When you get the chance to speak with the team, let your enthusiasm for enhancing the guest experience come through. It’s all about making a positive impact, so let them see how much you care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Crowne Plaza JLA.
We think you need these skills to ace Guest Services Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for creating unforgettable guest experiences shine through. We want to see how you can elevate service levels and exceed expectations!
Highlight Your Leadership Skills: As a Guest Services Manager, you'll be inspiring a team. Make sure to showcase your leadership experience and how you've empowered others in previous roles. We love seeing examples of fostering a positive culture!
Be Specific About Your Achievements: Use concrete examples to demonstrate how you've enhanced guest journeys or improved service standards in the past. We appreciate details that show your impact and innovation in guest services.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us at Crowne Plaza JLA!
How to prepare for a job interview at Crowne Plaza Liverpool John Lennon Airport
✨Know the Company Inside Out
Before your interview, take some time to research the Crowne Plaza JLA hotel and its values. Understand their approach to guest services and how they strive for excellence. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Guest Services Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or improved service levels. Be ready to discuss how you inspire and empower others to achieve service excellence.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've handled guest requests or complaints effectively. Highlight your ability to think on your feet and innovate solutions that enhance the guest journey. This will illustrate your proactive approach to guest services.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions about the role and the team. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Consider asking about their strategies for maintaining service excellence or how they foster a sales culture within the department.
