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- Tasks: Ensure guests have a safe and outstanding experience while supporting hotel objectives.
- Company: Kew Green Hotels is a rapidly expanding global company with a diverse hotel portfolio.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Join a vibrant team focused on service excellence and personal growth.
- Qualifications: Previous customer service experience and tech-savviness are preferred.
- Other info: We welcome applicants from all backgrounds and offer support throughout the recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
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Guest Service Assistant employer: Crowne Plaza Liverpool John Lennon Airport
Contact Detail:
Crowne Plaza Liverpool John Lennon Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their mission and what they stand for will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided outstanding customer service in previous roles. Highlighting your ability to anticipate guests' needs will demonstrate your suitability for the Guest Service Assistant position.
✨Tip Number 3
Research common challenges faced in the hospitality industry, especially in guest services. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Engage with Kew Green Hotels on social media or through their website. Showing genuine interest in the company and its initiatives can help you make a memorable impression during your interview.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise any previous experience in customer-facing roles. Provide specific examples of how you've delivered outstanding service and anticipated guests' needs, as this is crucial for the role.
Showcase Teamwork and Communication: Mention your ability to work well in a team and communicate effectively. This role involves building relationships with guests and collaborating with colleagues, so demonstrate your interpersonal skills.
Personalise Your Application: Address your application to the hiring team at Kew Green Hotels and express your enthusiasm for the company’s values and culture. A personal touch can make your application stand out.
How to prepare for a job interview at Crowne Plaza Liverpool John Lennon Airport
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved issues, demonstrating your passion for customer satisfaction.
✨Research the Company and Its Values
Familiarise yourself with Kew Green Hotels and their commitment to service excellence. Understanding their values will help you align your answers during the interview and show that you're a good fit for their culture.
✨Demonstrate Flexibility and Adaptability
The role requires adapting your style to meet guests' needs. Be ready to discuss situations where you had to adjust your approach based on different customer personalities or requests, showcasing your versatility.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about team dynamics, opportunities for growth, or how they measure success in the Guest Service Assistant position.