Assistant Front of House Manager

We’re looking for an ambitious, hardworking professional who loves to provide exceptional customer service alongside making sure all required shift paperwork is not neglected. The successful candidate will be responsible for managing and supporting both Reception & other Front of House staff on duty, and needs to be able to communicate effectively with other departments to ensure the smooth day-to-day running of the business. The ideal applicant should be capable of working productively within a team and on their own to complete various functions such as allocating rooms according to traces, actioning guest requests and preferences, identifying potential upsell possibilities, ensuring IHG members are allocated preferred rooms, running financial reports, preparing meeting agendas & contributing positively, liaising with various departments to ensure all relevant information is passed on and acknowledged, dealing with complaints & enquiries, ensuring all ad-hoc duties are completed in a

timely manner, and that the team is working according to company and departmental standards at all times., * Manage the department in the absence of Front of House Manager

• Checking guests in & out promptly and courteously

• Allocating rooms according to traces, preferences & profile notes

• Allocating IHG members & VIP’s, ensuring selected rooms are communicated to relevant departments

• Taking ownership of all guest requests via phone calls and face to face

• Supporting the front office team on duty, making sure team members are delivering the required standards

• Placing & accepting change orders, liaising with the Finance department as required

• Attend all required meetings, ensuring clear, positive and professional communication

• Ensure all complaints and feedback are dealt with and passed to the Front of House Manager for follow up if required

• Ensure sufficient training is provided to the team and that training trackers are maintained

• Support the Front of House Manager with any duties that may arise

• Duty Manager shifts are completed and communicated effectively.

• Employee discount

• Gym membership

• On-site parking, · Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes

· Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work

· Training & Development and the opportunity to work with a fast paced, customer-focused company, * Employee discount

• Gym membership

• On-site parking

Crowne Plaza Liverpool City Centre

2 St. Nicholas Place, Liverpool L3 1QW

Full-time, 2 St. Nicholas Place, Liverpool L3 1QW