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- Tasks: Welcome guests, manage check-ins, and ensure night security.
- Company: Cairn Group is a family-owned business with a diverse portfolio of hotels and restaurants across the UK.
- Benefits: Enjoy flexible pay access, discounted hotel stays, 50% off food, spa discounts, and more!
- Why this job: Join a supportive team focused on growth, development, and excellent service delivery.
- Qualifications: Previous hotel experience, outgoing personality, and strong communication skills are essential.
- Other info: Monthly awards and incentives for referring friends make this job even more rewarding!
The predicted salary is between 24000 - 36000 £ per year.
Working with us provides great benefits, including:
- Access your pay as you earn it through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
- 50% off Food & Beverage at all our Hotels & F&B Venues
- Spa Discounts at our venues with a Spa
- Retail, Cinema & Leisure Discounts
- Development Opportunities via our 'Grow with us' initiative, including Apprenticeship opportunities, our Development Programmes, and more!
- Monthly 'Star of the Month' Awards
- Long-service Awards, that start after 1 year of service
- 'Recommend a Friend' Incentive – Be rewarded for referring someone you know!
- Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year.
- Pension Scheme
- Other incentive programmes that run throughout the year
About the role…
You will be responsible for welcoming guests and customers to the hotel, checking them in and making any reservation changes as required.
You will also undertake night security checks around the hotel, basic cleaning and laundry duties and ensure a full handover to the morning porter/DM or receptionist. You will need to be confident with handling cash/credit transactions and cash reconciliation. You will be responsible for setting up and taking down meeting and conference rooms to the required standards. We believe our people are the key to excellent service delivery and our success depends on them.
About you…
The successful candidate will have previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. Ideally you will have knowledge of Opera.
About us…
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
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Night Manager employer: Crowne Plaza Gerrards Cross
Contact Detail:
Crowne Plaza Gerrards Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarize yourself with the hotel environment and operations. Understanding how hotels function, especially during night shifts, will give you an edge in interviews and show your commitment to the role.
✨Tip Number 2
Highlight your customer service skills. As a Night Manager, you'll be the first point of contact for guests at night, so showcasing your ability to handle guest inquiries and resolve issues effectively is crucial.
✨Tip Number 3
If you have experience with cash handling or using hotel management software like Opera, make sure to mention it. This experience is highly relevant and can set you apart from other candidates.
✨Tip Number 4
Network with current employees or those in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hotel industry, especially any roles that involved customer service, cash handling, or night shifts. Use keywords from the job description to align your experience with what Cairn Group is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your outgoing personality and excellent communication skills. Mention specific experiences that demonstrate your ability to handle guest interactions and any familiarity with hotel management systems like Opera.
Highlight Your Skills: In your application, emphasize your skills related to security checks, basic cleaning, and laundry duties. Make it clear that you understand the importance of these tasks in maintaining a welcoming environment for guests.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Cairn Group. Mention how their values resonate with you and how you can contribute to their ambitious growth plans while providing excellent service.
How to prepare for a job interview at Crowne Plaza Gerrards Cross
✨Show Your Hospitality Skills
Make sure to highlight your previous experience in the hotel industry. Share specific examples of how you've provided excellent service and handled guest interactions, as this role is all about making guests feel welcome.
✨Demonstrate Communication Proficiency
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult situations with guests or team members.
✨Familiarize Yourself with Opera
If you have knowledge of the Opera system, be ready to discuss it during the interview. If not, take some time to learn the basics, as familiarity with this software can set you apart from other candidates.
✨Emphasize Teamwork and Flexibility
This role requires working closely with others, especially during handovers. Be prepared to talk about your ability to work as part of a team and how you adapt to changing situations, especially during night shifts.
