At a Glance
- Tasks: Assist in managing reservations and provide excellent customer service to guests.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, and flexible working arrangements.
- Other info: Work in a contemporary hotel with stunning waterfront views and great facilities.
- Why this job: Be part of a dynamic team in a vibrant hotel environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for delivering exceptional guest experiences.
The predicted salary is between 28000 - 30000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL
Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views.
Just minutes from the Ex Ce L Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on‑site gym, complete with a heated indoor pool, perfect for unwinding.
Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere.
If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people.
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF AN ASSISTANT RESERVATIONS MANAGER AT CROWNE PLAZA DOCKLANDS
Reporting to the Reservations Manager, you can expect your working day to include the following.
- Operational Support: Assist the Reservations Manager in the day‑to‑day management of the reservations department, ensuring all processes are functioning correctly.
- Manage and process reservations received through various channels (phone, email, online booking systems).
- Ensure accurate entry of guest information and reservation details in the property management system.
- Monitor room availability and collaborate with the sales and front office teams to optimize occupancy and revenue.
- Team Coordination: Coordinate with reservations agents to ensure timely and accurate processing of individual and group reservations.
- Customer Service: Provide excellent customer service by addressing guest inquiries, handling special requests, and resolving complaints in a prompt and professional manner.
- Staff Training: Assist in training new reservations staff, ensuring they understand company policies, procedures, and service standards.
- System Management: Monitor and maintain the reservations system to ensure all information is accurate and up to date.
- Handle complex or escalated guest inquiries and complaints.
- Provide exceptional customer service and maintain a positive guest experience.
- Communicate special requests and requirements to relevant departments.
- Backup Management: Assume the responsibilities of the Reservations Manager in their absence, ensuring continuity of operations.
- Proactive upselling spirit to support the increase of Crowne Plaza Docklands revenue.
- WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements.
To succeed in the role of Assistant Reservations Manager, you will need the following qualities and skills.
The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wonderful experience for everyone.
Communicate well with others, has excellent customer focus, organisation and methodical approach is paramount with this role for the team and the hotel to be successful.
You’ll have a good knowledge about hotel reservations/revenue, a good understanding of versatility and the ability to apply this competence on the role.
Proficient level of IT systems, you’ll be commercially minded, innovative and have high expectations of yourself and others.
You’ll demonstrate your passion by bringing new ideas to the table, delivering on your promises, and engaging positively with those around you.
Experience within a similar environment is preferable.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement. com
Compensation
- Competitive salary
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crowne Plaza Docklands. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crowne Plaza Docklands
Don't be shy about reaching out to Crowne Plaza Docklands directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza Docklands and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza Docklands
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
