At a Glance
- Tasks: Create a warm welcome for guests and manage check-ins and check-outs efficiently.
- Company: Join the Crowne Plaza London Docklands, a vibrant hotel in East London.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the friendly face that makes every guest's stay unforgettable.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
About the Hotel
Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views.
Just minutes from the Ex Ce L Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding.
Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- Day in the Life of a Receptionist (Casual)
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
- Handle check‑ins, check‑outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must‑see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
- What We Need From You
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail‑focused and organised, ensuring every reservation, request, and check‑out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.
- Equal Opportunities
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: To be discussed
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