OUR HOTEL
Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and an on‑site gym with a heated indoor pool. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people.
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced maternity, adoption & shared parental leave
- Course sponsorship
- 30% F&B discount at RBH hotels
- Refer a friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life insurance
- Employee assistance programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much more!
WHAT YOU’LL BE DOING:
- Handle meetings, events and group enquiries from initial contact through to confirmation, providing prompt, professional and personalised responses in line with standard operating procedures.
- Maximise enquiry conversion, meeting room sales and bedroom revenue by identifying commercial opportunities, upselling where appropriate and enhancing the client experience.
- Act as a key point of contact for clients throughout the planning process, maintaining clear communication, strong organisation and high standards of guest care.
- Conduct professional and engaging show‑rounds and site visits, showcasing the hotel’s event spaces, facilities and services to potential clients.
- Support the planning and coordination of meetings, conferences, weddings, social events and group stays, ensuring all details are accurately captured, confirmed and communicated.
- Handle group enquiries in collaboration with the revenue manager and director of sales to maximise group revenue opportunities for the hotel.
- Prepare contracts, function sheets, group documentation and proforma invoices for confirmed events and bookings.
- Ensure all systems, CRM records, client details, bookings, follow‑ups and event information are updated accurately and in a timely manner.
- Finalise event and group details with organisers before completing a clear and accurate handover to the meeting and events and operational teams.
- Work closely with operations, sales, revenue and other departments to ensure seamless event delivery and a consistent guest experience.
- Support sales activities where required to contribute to the continued commercial success of the hotel.
- Support the hotel’s refer & reward process, including training new team members, providing monthly updates, maintaining salesforce records and preparing revenue reports for director of sales approval.
- Complete daily administrative tasks including revenue posting, digital signage updates, menu printing and other operational support as required.
- Attend weekly operations and sales revenue meetings, providing relevant updates and supporting follow‑up actions where required.
WHAT WE NEED FROM YOU:
- Previous experience in a sales, meetings and events, groups, reservations or hospitality role, ideally within a hotel, events or tourism environment.
- A strong customer‑focused and commercial approach, with the ability to convert enquiries, identify upselling opportunities and support revenue growth.
- Excellent communication and interpersonal skills, with the confidence to build professional relationships with clients, guests and internal departments.
- Strong organisational skills and attention to detail, with the ability to manage multiple enquiries, bookings, deadlines and follow‑ups at the same time.
- Confident presentation skills, including the ability to conduct professional show‑rounds and engage with potential clients.
- Good administrative skills, with experience using booking systems, CRM systems or similar sales/event management platforms.
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
- A proactive, self‑motivated and professional approach, with the ability to work independently and as part of a team.
- An understanding of client needs, market trends and commercial opportunities within meetings, events and group business.
- The ability to review sales or booking data and support recommendations to improve conversion, revenue and overall performance.
- Flexibility to support client meetings, show‑rounds, networking opportunities and events, including occasional evenings or weekends where required.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Compensation: Competitive salary
