At a Glance
- Tasks: Lead and manage exciting conferences and events, ensuring seamless execution and client satisfaction.
- Company: Join a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible working, and wellness activities throughout the year.
- Other info: Work in a stunning location with a focus on exceptional guest experiences.
- Why this job: Be part of a dynamic team in a vibrant hotel environment with growth opportunities.
- Qualifications: 3+ years in event management with strong leadership and communication skills.
The predicted salary is between 25785 - 31515 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views.
Just minutes from the Ex Ce L Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding.
Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere.
If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
- OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
- A DAY IN THE LIFE OF A
- MEETING & EVENTS MANAGER AT OUR HOTEL
What you'll be doing..
- Lead the day-to-day management of the Meetings & Events department, ensuring the smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.
- Manage the full client journey from initial enquiry and site visit through to event delivery, post-event follow-up and repeat business.
- Drive Meetings & Events revenue through strong enquiry conversion, upselling, proactive sales activity and effective management of function space.
- Build and maintain strong relationships with corporate clients, event agencies, conference organisers and local businesses.
- Ensure all contracts, function sheets/BEOs, rooming lists and event details are accurate and communicated effectively across hotel departments.
- Chair weekly function meetings and work closely with Operations, Reservations, Revenue and Sales teams to ensure seamless event execution.
- Lead, motivate and develop the Meetings & Events team, driving high standards of customer service, commercial performance and accountability.
- Manage departmental forecasts, sales pipelines, budgets and performance reporting, identifying opportunities to maximise revenue and profitability.
- Maintain and optimise Meetings & Events platforms including Cvent, Meeting Broker, Venue Directory, Smart Space and Hitched.
- Represent the hotel at networking events, exhibitions, client showcases and other business development opportunities.
What We Need from You
- Minimum 3 years' experience within Meetings & Events, Conference & Banqueting Sales or Hotel Sales Management.
- Strong commercial awareness with a proven ability to convert enquiries and grow Meetings & Events revenue.
- Experience using Opera PMS and Meetings & Events/Sales & Catering systems.
- Excellent organisation, communication and relationship-building skills with strong attention to detail.
- A confident and engaging leader who can motivate a team and work collaboratively across hotel departments.
- Experience managing large or complex conferences, events and functions within a hotel environment would be highly desirable.
- EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement. com
Conference & Events Manager in London employer: Crowne Plaza Docklands
RBH Hospitality Management offers a dynamic and supportive work environment at Crowne Plaza London Docklands, where employees are encouraged to thrive in their roles. With a strong focus on personal development and career progression, team members benefit from comprehensive training and mentorship opportunities. The vibrant culture fosters collaboration and creativity, making it an ideal place for those passionate about delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crowne Plaza Docklands. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crowne Plaza Docklands
Don't be shy about reaching out to Crowne Plaza Docklands directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference & Events Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza Docklands and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza Docklands
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
