At a Glance
- Tasks: Plan and coordinate exciting events, ensuring every detail is perfect for our guests.
- Company: Join a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, and flexible working arrangements.
- Other info: Work in a fast-paced setting with a focus on exceptional guest experiences.
- Why this job: Be part of a dynamic team in a vibrant hotel environment with real growth opportunities.
- Qualifications: Experience in event planning and strong organisational skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views.
Just minutes from the Ex Ce L Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding.
Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere.
If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
- OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A MEETING & EVENTS PLANNING EXECUTIVE AT CROWNE PLAZA DOCKLANDS
What you'll be doing...
- Take over confirmed bookings from the Events Sales team through a structured handover and lead the detailed planning process from confirmation through to event completion.
- Act as the dedicated point of contact for event organisers once business is confirmed, building rapport and anticipating their needs throughout the planning journey.
- Translate the outline terms of each contract into complete operational detail – confirming exact menus, room set-ups, timings, AV requirements, dietary needs, and running orders.
- Review each booking with a critical eye and recommend improvements where the contracted arrangement isn’t the best fit, for example, suggesting a theatre set-up in place of a boardroom where it would serve the client or the operation better.
- Prepare, manage, and distribute event function sheets (BEOs) with full operational details, so every department knows exactly what is happening, where, and when.
- Ensure all client requirements and any subsequent changes are clearly and promptly communicated to operational teams and confirmed back to the client.
- Chase and collate outstanding event details (final numbers, dietary requirements, running orders) within agreed deadlines to protect operational planning time.
- WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Meeting and Events Planning Executive, you will need the following qualities and skills.
- Previous experience in Meetings & Events, Conference and Banqueting, or a similar hotel environment.
- Strong organisational skills with the ability to manage multiple events and deadlines at the same time.
- Excellent attention to detail, with a focus on producing accurate event information and operational documentation.
- Confident communication skills and the ability to build effective relationships with clients and colleagues across all hotel departments.
- A proactive and solution-focused approach, with the ability to identify potential issues before they affect event delivery.
- Good understanding of Food and Beverage operations and how meetings and events are delivered in practice.
- Calmness under pressure and the ability to adapt quickly when client requirements or operational priorities change.
- A commercial mindset, with confidence in identifying suitable upselling opportunities that add value to the client experience.
- A collaborative and hands‑on approach, with the flexibility to support event delivery when required.
- A genuine commitment to providing an exceptional client and guest experience.
Skills Required
- Strong event planning and coordination skills, with the ability to manage multiple bookings and deadlines simultaneously.
- Excellent organisational skills and a high level of attention to detail.
- Clear and confident written and verbal communication skills.
- Strong client relationship skills, with the ability to understand requirements and manage expectations professionally.
- Effective interdepartmental communication and collaboration.
- Good understanding of Meetings & Events and Food and Beverage operations.
- Ability to prepare accurate function sheets, BEOs, running orders and event documentation.
- Strong problem-solving and decision-making skills, particularly under time pressure.
- Ability to anticipate operational challenges and identify practical solutions.
- Commercial awareness, including upselling, accurate charging and protecting event profitability.
- Good time-management and prioritisation skills.
- Ability to remain calm, professional and adaptable in a fast-paced environment.
- Competence in hotel systems and Microsoft Office, including Outlook, Word and Excel.
- Ability to interpret contracts, event details, room layouts and client requirements accurately.
- Strong customer service skills and a commitment to delivering a high-quality guest experience.
- Ability to work independently while contributing effectively as part of a wider team.
- Flexibility to work evenings, weekends and bank holidays in line with event demand.
- EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement. com
Compensation: Competitive salary
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Conference & Events Co-ordinator employer: Crowne Plaza Docklands
At Crowne Plaza Docklands, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. Our employees benefit from comprehensive training programs, competitive salaries, and a range of perks designed to enhance their well-being, all while working in the picturesque setting of Greater London. Join us to be part of a dedicated team that values your contributions and supports your career aspirations in the wellness and hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Co-ordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crowne Plaza Docklands. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crowne Plaza Docklands
Don't be shy about reaching out to Crowne Plaza Docklands directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference & Events Co-ordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza Docklands and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza Docklands
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
