At a Glance
- Tasks: Oversee spa operations, manage staff, and ensure top-notch service for members.
- Company: Join a vibrant leisure club focused on health, safety, and member satisfaction.
- Benefits: Enjoy discounted hotel stays, extra holiday, flexible hours, and free meals on duty.
- Other info: Great career growth opportunities and a supportive team culture await you!
- Why this job: Be part of a dynamic team that thrives on energy and creativity in a fast-paced environment.
- Qualifications: Strong organisational skills, communication abilities, and a passion for leisure activities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Oversee daily operations of the spa and leisure club, ensuring adherence to health and safety regulations. Manage, train and motivate staff, fostering a positive team environment that encourages professional growth. Assist the Leisure & Spa Manager to recruit, train, support, develop and inspire the Quad team in achieving objectives. Oversee staffing levels and scheduling within budgets and in line with business needs.
Administration including rostering, payroll, budgeting, audit response, and reporting. Provide a friendly and courteous service to encourage membership of the club and maximise the service opportunities for guests to ensure return visits. Source and manage member feedback effectively to ensure continuous service and programme improvement. Ensure high standards of cleanliness, hygiene, and safety across all facilities.
Create and take advantage of sales opportunities to maximise club revenue, answering telephones promptly and correctly to maximise business and minimise guest frustration. Maintain the highest level standards of cleanliness, presentation, service and professional advice offered to members using the facility. Be responsible alongside the Leisure & Spa Manager for the safety and welfare of the members and team at the Quad Club.
Qualifications
- Pool Plant Operator qualification (ideal)
- Pool Responder qualification (ideal)
- First Aid qualification (ideal)
- Strong organisational skills to manage multiple tasks efficiently
- Phone etiquette skills for professional communication with members over the phone
- A passion for leisure activities and an understanding of customer needs in this sector is essential
- Strong communication skills, comfortable chatting with members and coordinating with team members
- A problem-solver who can think on their feet, handling any situation with a positive attitude
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same
- Proficiency in retail management practices to enhance sales performance within the leisure facility
- Time management skills to prioritise tasks and meet deadlines consistently
Benefits
- You will have access to a benefits package we believe truly works for our people.
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
Assistant Leisure & Spa Manager in City of Westminster employer: Crowne Plaza Docklands
As an Assistant Leisure & Spa Manager at our vibrant Quad Club, you will thrive in a supportive and dynamic work environment that prioritises employee growth and well-being. With access to a comprehensive benefits package, including discounted hotel stays, flexible working arrangements, and opportunities for professional development, we foster a culture of teamwork and excellence. Join us to make a meaningful impact while enjoying a fulfilling career in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Leisure & Spa Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crowne Plaza Docklands. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crowne Plaza Docklands
Don't be shy about reaching out to Crowne Plaza Docklands directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Leisure & Spa Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crowne Plaza Docklands and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crowne Plaza Docklands
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
