Overview
Oversee daily operations of the spa and leisure club, ensuring adherence to health and safety regulations. Manage, train and motivate staff, fostering a positive team environment that encourages professional growth. Assist the Leisure & Spa Manager to recruit, train, support, develop and inspire the Quad team in achieving objectives. Oversee staffing levels and scheduling within budgets and in line with business needs. Administration including rostering, payroll, budgeting, audit response, and reporting. Provide a friendly and courteous service to encourage membership of the club and maximise the service opportunities for guests to ensure return visits. Source and manage member feedback effectively to ensure continuous service and programme improvement. Ensure high standards of cleanliness, hygiene, and safety across all facilities. Create and take advantage of sales opportunities to maximise club revenue, answering telephones promptly and correctly to maximise business and minimise guest frustration. Maintain the highest level standards of cleanliness, presentation, service and professional advice offered to members using the facility. Be responsible alongside the Leisure & Spa Manager for the safety and welfare of the members and team at the Quad Club.
Qualifications
- Pool Plant Operator qualification (ideal)
- Pool Responder qualification (ideal)
- First Aid qualification (ideal)
- Strong organisational skills to manage multiple tasks efficiently
- Phone etiquette skills for professional communication with members over the phone
- A passion for leisure activities and an understanding of customer needs in this sector is essential
- Strong communication skills, comfortable chatting with members and coordinating with team members
- A problem-solver who can think on their feet, handling any situation with a positive attitude
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same
- Proficiency in retail management practices to enhance sales performance within the leisure facility
- Time management skills to prioritise tasks and meet deadlines consistently
Benefits
You will have access to a benefits package we believe truly works for our people.
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
