At a Glance
- Tasks: Keep guest rooms spotless and welcoming while ensuring hygiene standards.
- Company: Join HotelCare, the UK's leading hotel support services provider.
- Benefits: Enjoy flexible hours, up to 28 days holiday, and free lunch on duty.
- Other info: Great career progression opportunities with potential for an apprenticeship.
- Why this job: Make guests feel at home and gain valuable experience in hospitality.
- Qualifications: No prior experience needed; just a positive attitude and willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Hotel Care, the UK's foremost hotel support services provider, offers cleaning services across more than 200 hotels nationwide.
Responsibilities
- Clean and tidy guest rooms to established standards, including changing bed linens, replacing towels, emptying trash bins and restocking amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests, and respond to their requests promptly.
Person Specification
- Preferred: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
- Physical ability to lift, bend, and stand for extended periods.
- Ability to work individually and as part of a team.
- Strong time‑management skills, attention to detail, and flexibility.
- Willingness to learn and a "can‑do" attitude.
- Adaptability to organisational needs, prioritisation, and multi‑tasking ability.
- Capability to provide excellent customer service, self‑motivation, and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and follow instructions.
- Awareness of safety regulations and compliance.
- Working Hours & Benefits
- Standard working hours: 25+ per week; available hours may reduce during periods of low occupancy; contracted hours can be negotiated and guaranteed.
- Flexible working hours to suit your lifestyle.
- Up to 28 days paid holidays.
- Free lunch on duty (site‑dependent).
- Full on‑site training.
- Career progression with the opportunity to undertake a Hotel Care Apprenticeship.
- Automatic enrollment into a workplace pension after 3 months’ service.
- Recognition, incentives and awards.
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Room Attendant employer: Crowne Plaza Birmingham NEC
HotelCare is an exceptional employer, offering a supportive work environment where employees can thrive in their roles as Room Attendants. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, we prioritise the growth and well-being of our staff. Our commitment to employee recognition and a positive workplace culture makes HotelCare a rewarding place to build a meaningful career in the hospitality industry.
Contact Details:
Crowne Plaza Birmingham NEC Recruitment Team
