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- Tasks: Lead a team to deliver top-notch customer satisfaction and support field activities.
- Company: Join a dynamic company focused on safety and operational excellence.
- Benefits: Enjoy a company vehicle, pension plan, 25 days holiday, and exclusive discounts.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Full UK driving licence and strong communication skills are essential.
- Other info: Flexible working hours with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions. The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity.
Responsibilities
- Resource Management
- Review Engineer performance with Field Service Manager monthly.
- Review jobs per day.
- Review chargeable hours per Engineer.
- Review training requirements.
- Monitor and Co-ordinate monthly PM Schedule / WIP in conjunction with the Front Desk.
- Undertake Engineer Audits as required.
- Truck Installations
- Effectively manage specialist trucks installations.
- Monitor and adhere to outlined budgeted costs.
- Carry out detailed and timely site surveys prior to installations.
- Ensure all Method Statements and Risk assessments are up to date and adhered to.
- Profit and Loss
- Monitor costs and revenues with the FSM.
- Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times.
- Maximise First Time Fix by supporting the FSM.
- Operational Efficiency
- Develop a comprehensive understanding of Crown systems.
- Safety and Risk Management
- Lead by example in promoting a safe working environment for all.
Person Specification
Essential Skills
- Must hold full UK Driving Licence.
- Proficient in fault-finding and repair.
- Educated with an ability to achieve a grade C in English and maths at GCSE.
- Experience of Health & Safety requirements working in a workshop practice.
- Commitment to continuing personal and professional development.
- Excellent organisational skills, resourceful and solution driven.
- A high standard of accuracy and attention to detail.
- Ability to multi‑task, prioritising workloads to work to tight deadlines.
- Ability to work independently or in a team.
- Clear communication skills – oral and written.
- Consultation and negotiation skills.
- Flexibility to cope with diverse needs of the post.
- Highly motivated and possessing a resilience to work under pressure.
Desirable Skills
- Engineering qualification.
Vacancy Details
- Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch.
- Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations).
- Holidays: 25 days holiday.
- Pension: Company pension plan.
- In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to:
- Company van plus fuel card – private use of company vehicle (subject to tax regulations).
- Company pension plan.
- 25 days annual leave plus bank holidays.
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- Employee assistance programme.
Resident Team Leader - East in Warrington employer: Crown
Contact Detail:
Crown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Team Leader - East in Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your answers and show that you’re a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you’ll feel during the actual interview.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or projects that highlight your problem-solving abilities and technical skills. This is your chance to shine and demonstrate how you can contribute to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Resident Team Leader - East in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills: Since clear communication is key for this role, make sure your application reflects your ability to communicate effectively. Use straightforward language and structure your thoughts clearly to demonstrate your skills.
Highlight Your Organisational Skills: We want to see how you manage your time and resources. Include examples of how you've successfully prioritised tasks or managed projects in the past. This will show us you're ready to handle the responsibilities of a Team Leader.
Demonstrate Your Safety Awareness: Safety is a big deal for us! Make sure to mention any experience you have with health and safety practices. This could be anything from training you've completed to specific safety protocols you've followed in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Crown
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service engineering. Understand the basics of fault-finding and repair, as well as any specific systems mentioned in the job description. This will help you answer technical questions confidently.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples of how you've successfully communicated with teams in the past. Think about times when you had to negotiate or consult with others, and be ready to share those experiences during the interview.
✨Demonstrate Safety Awareness
Given the emphasis on safety and risk management, be prepared to discuss your understanding of health and safety requirements. Share any relevant experiences where you promoted a safe working environment or adhered to safety protocols.
✨Be Organised and Resourceful
Highlight your organisational skills by discussing how you manage multiple tasks and prioritise workloads. Prepare to give examples of how you've effectively managed resources or improved operational efficiency in previous roles.
