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- Tasks: Lead a team to deliver top-notch customer service and manage field activities.
- Company: Join a dynamic company focused on safety and innovation in engineering.
- Benefits: Enjoy a company van, 25 days holiday, and a solid pension plan.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Full UK driving licence and strong communication skills are essential.
- Other info: Flexible working hours with great perks and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions. The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity.
Key Result Areas
- Resource Management - Review Engineer performance with Field Service Manager monthly. Review jobs per day. Review chargeable hours per Engineer. Review training requirements. Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk. Undertake Engineer Audits as required.
- Truck Installations - Effectively manage specialist trucks installations. Monitor and adhere to outlined budgeted costs. Carry out detailed and timely site surveys prior to installations. Ensure all Method Statements and Risk assessments are up to date and adhered to.
- Profit and Loss - Monitor costs and revenues with the FSM. Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times. Maximise First Time Fix by supporting the FSM.
- Operational Efficiency - Develop a comprehensive understanding of Crown systems.
- Safety and Risk Management - Lead by example in promoting a safe working environment for all.
Person Specification
Essential Skills: Must hold full UK Driving Licence. Proficient in fault-finding and repair. Educated with an ability to achieve a grade C in English and maths at GCSE. Experience of Health & Safety requirements working in a workshop practice. Commitment to continuing personal and professional development. Excellent organisational skills, resourceful and solution driven. A high standard of accuracy and attention to detail. Ability to multi‐task, prioritising workloads to work to tight deadlines. Ability to work independently or in a team. Clear communication skills – oral and written. Consultation and negotiation skills. Flexibility to cope with diverse needs of the post. Highly motivated and possessing a resilience to work under pressure.
Desirable Skills: Engineering qualification.
Vacancy Details
Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch.
Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations).
Holidays: 25 days holiday.
Pension: Company pension plan.
In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to: Company van plus fuel card – private use of company vehicle (subject to tax regulations), Company pension plan, 25 days annual leave plus bank holidays, Door to door payment, Support with tooling, Excellent discount scheme with access to the best perks from some of the UK’s biggest brands, Tell Us Health programme.
Field Service Team Leader - South East in Romford employer: Crown
Contact Detail:
Crown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Team Leader - South East in Romford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service roles. We recommend role-playing with a friend or using online resources to get comfortable with articulating your skills and experiences.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled challenges in previous roles, especially those that highlight your technical expertise and ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Team Leader - South East in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Team Leader role. Highlight your experience in customer satisfaction, technical support, and any leadership roles you've held. We want to see how you can bring your skills to our team!
Showcase Communication Skills: Since clear communication is key for this role, make sure to demonstrate your communication skills in your application. Use examples that show how you've effectively communicated with teams or clients in the past. We love a good story!
Highlight Safety Awareness: Safety is a big deal for us, so don’t forget to mention your experience with health and safety practices. If you've led safety initiatives or have relevant training, make it stand out in your application. We’re all about promoting a safe working environment!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Crown
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service engineering. Understand the key responsibilities outlined in the job description, like resource management and safety practices. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since effective communication is crucial for this position, prepare examples of how you've successfully communicated with teams or clients in the past. Think about times when you had to negotiate or consult with others, as this will demonstrate your ability to form strong links with both the Field Service Engineering Team and Back Office functions.
✨Demonstrate Leadership Qualities
As a potential Team Leader, it's important to highlight your leadership skills. Prepare to discuss any previous experiences where you led a team or supported a manager. Emphasise your ability to motivate others and manage resources effectively, which aligns with the responsibilities of reviewing engineer performance and coordinating schedules.
✨Be Safety Savvy
Safety is a big deal in this role, so be ready to talk about your understanding of health and safety requirements. Share any relevant experiences where you promoted safe working practices or conducted risk assessments. This will show that you take safety seriously and are committed to maintaining a safe working environment.