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- Tasks: Engage with customers, schedule appointments, and conduct targeted phone campaigns.
- Company: Join a dynamic team at Crown Products with a transparent culture.
- Benefits: Competitive salary, 25 days holiday, pension plan, and exclusive discounts.
- Why this job: Kickstart your career in telemarketing with comprehensive training and real impact.
- Qualifications: Strong communication skills and a good telephone manner required.
- Other info: Enjoy a supportive environment with opportunities for growth and success.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a Telemarketing Representative to join our team. You will be the first point of contact for a customer interested in Crown Products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Rep.
Day to day you will:
- Follow up leads, primarily by phone, both new, existing and returning companies.
- Take inbound calls and pick up live chat enquiries.
- Schedule appointments for field sales reps and maintain regular contact with customers providing support information and following up on enquiries.
- Grow and maintain the CRM system.
- Conduct targeted telephone campaigns for product groups sharing new updates and features.
- Utilise LinkedIn and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach.
- Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.
The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You’ll be results-oriented and enjoy working towards a target. Good attention to detail is a must, ensuring you maintain data competency to the highest standards. You’ll enjoy building rapport with your sales reps, working collaboratively to hit company goals and exceed revenue targets.
To be considered you will need:
- A good telephone manner.
- Excellent communication skills.
- Strong administrative experience or transferable skills.
- Be confident using Microsoft Office – Word, Excel and Outlook.
What awaits you? A motivated and dynamic team who celebrate success and provide a respectable and transparent working culture. Additionally, you’ll embark on a comprehensive 4 week training program to upskill and train you for telemarketing success.
Hours of Work: Monday to Thursday – 8:00am to 4:30pm with one hour for lunch. Friday – 8:00am to 4:00pm with one hour for lunch. Alternating shift pattern.
Target Salary: Competitive salary package (dependent on experience).
Holidays: 25 days holiday + Bank holidays.
Pension: Company pension plan.
Benefits: In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to: Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Employee assistance programme.
CXC Telemarketer in Birmingham employer: Crown
Contact Detail:
Crown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CXC Telemarketer in Birmingham
✨Tip Number 1
Get your phone skills polished! Since you'll be making calls to follow up leads, practice your pitch and make sure you sound friendly and engaging. Remember, first impressions count!
✨Tip Number 2
Use LinkedIn like a pro! Research potential leads and engage with them through personalised messages. This shows you're proactive and genuinely interested in their needs.
✨Tip Number 3
Stay organised! Keep track of your calls and appointments using a CRM system. This will help you maintain regular contact with customers and ensure no lead falls through the cracks.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Let’s get you on board!
We think you need these skills to ace CXC Telemarketer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, make sure your written application reflects your excellent communication skills. Use clear and friendly language to demonstrate how you can engage with clients effectively.
Highlight Your Administrative Experience: We love candidates who have strong administrative skills! In your application, mention any relevant experience you have that showcases your attention to detail and ability to manage data competently.
Tailor Your Application: Take a moment to customise your application for the Telemarketing Representative role. Mention specific experiences that relate to telemarketing, like cold calling or scheduling appointments, to show us you're the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Crown
✨Know Your Product
Before the interview, make sure you understand Crown Products and what they offer. Familiarise yourself with their key products and services so you can confidently discuss how you would engage potential customers and address their needs.
✨Practice Your Phone Skills
Since this role heavily involves phone communication, practice your telephone manner. Try role-playing with a friend or family member to simulate real conversations. Focus on being friendly, engaging, and clear in your communication.
✨Show Your CRM Savvy
Be prepared to discuss your experience with CRM systems. If you have used any in the past, share specific examples of how you maintained data accuracy and followed up on leads. If not, highlight your strong administrative skills and willingness to learn.
✨Demonstrate Your Results-Driven Mindset
This position is all about achieving targets, so come ready to talk about your past successes. Share examples of how you've met or exceeded goals in previous roles, and express your enthusiasm for working towards targets in this new position.
