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- Tasks: Deliver top-notch customer care while hitting monthly targets and maintaining accurate records.
- Company: Join a dynamic team focused on excellence in customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a difference by helping customers and supporting a skilled engineering team.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fast-paced environment with plenty of room for personal development.
The predicted salary is between 28800 - 43200 £ per year.
To deliver excellence in customer care, whilst also achieving monthly targets set in relation to KPI's and service budgets. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK fleet of Fork Lift Engineers, planning.
Customer Care Representative in Birmingham employer: Crown
Contact Detail:
Crown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Representative, you'll need to interpret customer needs effectively. Role-play with a friend or use online resources to sharpen your ability to respond to various scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Care Representative in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer care experience and any relevant skills. We want to see how you can deliver excellence in customer care, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Representative role. Share specific examples of how you've interpreted customer needs and achieved targets in the past.
Showcase Your Attention to Detail: Since you'll be maintaining accurate records on our ERP system, it's crucial to demonstrate your attention to detail. Mention any experience you have with data entry or record-keeping in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Crown
✨Know Your Customer Care Basics
Before the interview, brush up on the fundamentals of customer care. Understand what excellent service looks like and be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Familiarise Yourself with ERP Systems
Since the role involves using an in-house ERP system (BaaN), it’s a good idea to research what ERP systems are and how they function. If you have experience with similar systems, be prepared to discuss that and how it can help you in this role.
✨Prepare for KPI Discussions
The job mentions achieving monthly targets related to KPIs. Think about how you’ve met or exceeded targets in previous roles. Be ready to discuss specific metrics and how you contributed to achieving them.
✨Show Your Team Spirit
As you'll be providing administrative support to engineers, highlight your teamwork skills. Prepare examples of how you've collaborated with others in the past to achieve common goals, as this will show you’re a great fit for the team.
