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For Companies At a Glance
- Tasks: Drive Aftermarket Sales growth and manage existing client relationships in the North East.
- Company: Join a leading company in the lift truck industry with a focus on innovation.
- Benefits: Competitive salary, 25 days holiday, pension plan, and perks programme.
- Why this job: Make an impact by growing sales and enhancing customer satisfaction in a dynamic environment.
- Qualifications: Strong communication skills, GCSEs in English and Maths, and a full UK driving licence.
- Other info: Monday to Friday hours with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Branch Sales Manager, your key responsibility is the growth of Aftermarket Sales business within a specific region. The regions already host an existing client portfolio but ultimately the success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base maximising the footprint of Crown aftersales and market share.
Areas for which the ASR will be responsible for increasing revenue include:
- Sales of PTH replacement batteries
- Ancillaries (including Crown Work Assist accessories)
- Signing up Service Agreements:
- Full maintenance contracts
- Preventative maintenance agreements
- Thorough examination agreements
- Battery care agreements
- Short Term Rental
All targets will be set by the Branch Sales Manager, but the expectation is that 8 x orders per month is the minimum requirement (any combination of orders of the above).
The role of ASR will also be responsible for:
- Targeted follow up of overdue chargeable service quotes to convert these quotes into orders
- Attend delivery/installations of truck sales to provide handover to customer and ensure all additional revenue opportunities are followed up
- Find leads for powered lift trucks and/or Warehouse Solutions equipment and pass onto the relevant Area Sales Manager
- Resource Management
- Review and respond to all marketing leads within 48 hrs.
- Attend regular review meetings with the Branch Sales Manager
- Profit and Loss
- Maximise all revenue potential for each customer.
- Operational Efficiency
- Target to grow chargeable revenues by 10% per annum.
- Ensure 100% of rejected estimates are followed up along with STS.
- Reporting / Administration
- Manage and report on all leads and enquiries
- Establish strong reporting routines and internal relationships.
- Safety and Risk Management
- Promote a safe workplace for all by your actions.
Person Specification
Essential Skills:
- Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
- Ability to interpret statistical data to identify trends and present findings.
- Educated with an ability to achieve a grade C in English and Maths at GCSE.
- Commitment to continuing personal and professional development.
- Excellent organisational skills, resourceful and solution driven.
- A high standard of accuracy and attention to detail.
- Ability to multi‐task, prioritising workloads to work to tight deadlines.
- Consultation and negotiation skills.
- Flexibility to cope with diverse needs of the post.
- Highly motivated and possessing a resilience to work under pressure.
- Positive, personable, and optimistic with a can-do attitude.
- Full UK driving license.
Vacancy Details
Hours of Work: Monday to Friday – 09.00am to 17:30pm with 1 hour lunch.
Target Salary: Competitive salary package (dependent on experience)
Holiday: 25 days holiday.
Pension: Company pension plan.
In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to:
- Offer private use of company vehicles (subject to the payment of the current pence per mile cost, for private use).
- Perks Programme.
All applications should be via Covering Letter and CV.
If you have any further queries regarding the content of this job description please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd.
Aftermarket Sales Representative - North East employer: Crown
Contact Detail:
Crown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket Sales Representative - North East
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend trade shows, local meetups, or even online webinars. The more faces you know, the better your chances of landing that Aftermarket Sales Representative gig.
✨Tip Number 2
Follow up on leads like it’s your job (because it might be soon!). If you’ve had conversations with potential clients or colleagues, don’t let them go cold. A quick message can keep you top of mind and show your commitment to building relationships.
✨Tip Number 3
Practice your pitch! You’ll need to sell yourself just like you’d sell those replacement batteries. Prepare a short, engaging summary of your skills and experiences that align with the role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team. Don’t forget to tailor your application to highlight how you can drive new business development!
We think you need these skills to ace Aftermarket Sales Representative - North East
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter speaks directly to the Aftermarket Sales Representative role. Highlight your experience in new business development and account management, and show us how you can grow our aftermarket sales in the North East.
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to influence and engage. We want to see how you can connect with clients and colleagues alike, so don’t hold back!
Be Detail-Oriented: Attention to detail is crucial, especially when managing leads and reporting. Make sure your CV is free from errors and clearly outlines your achievements. We love a well-organised application that reflects your high standards!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Crown
✨Know Your Numbers
Since this role is heavily focused on sales and revenue growth, make sure you brush up on relevant statistics and figures. Be prepared to discuss how you've previously met or exceeded sales targets, and have examples ready that showcase your ability to interpret data and identify trends.
✨Showcase Your Communication Skills
Excellent communication is key for this position. During the interview, demonstrate your ability to influence and negotiate by engaging in a friendly yet professional manner. Use specific examples of how you've successfully managed client relationships or resolved conflicts in the past.
✨Be Solution-Driven
This role requires a resourceful and solution-driven mindset. Prepare to discuss challenges you've faced in previous roles and how you overcame them. Highlight your organisational skills and ability to multi-task, especially under pressure, as these will be crucial for managing diverse customer needs.
✨Understand the Company and Its Products
Familiarise yourself with Crown Lift Trucks and their aftermarket sales offerings. Knowing the ins and outs of their products, like PTH replacement batteries and service agreements, will show your genuine interest in the role and help you answer questions more effectively.
