At a Glance
- Tasks: Lead operational excellence in fine art logistics and client service delivery.
- Company: Join Crown Worldwide Group, a global leader in logistics with a commitment to quality.
- Benefits: Ongoing training, career growth, and a supportive, diverse work environment.
- Other info: Collaborative culture that values your ideas and encourages creativity.
- Why this job: Make an impact in the art world while driving innovation and service excellence.
- Qualifications: Significant leadership experience in fine art or luxury services required.
The predicted salary is between 60750 - 74250 £ per year.
About us
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong.
We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands.
Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces.
We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint.
We are also proud of our diverse and inclusive culture.
This provides all our employees with a sense of belonging which allows them to reach their full potential.
About the Role
At Crown Fine Art, we specialise in the safe handling, transportation, and installation of priceless artworks.
As a part of the team, you’ll be part of a team that works behind the scenes to ensure every masterpiece is treated with the respect and precision it deserves.
The Head of Service Operations leads Crown Fine Art's end-to-end operational and client service delivery across the UK & Ireland, driving service excellence, operational consistency, commercial discipline and continuous improvement across all service lines.
Acting as the bridge between clients, operations, warehousing, museums & heritage, technical services, finance and commercial teams, the role drives service excellence, process improvement and digital transformation.
The role will create a culture where client experience, operational excellence, accountability and continuous improvement are embedded across every function and location.
- What You’ll Do
- Service Excellence & Client Experience
- Establish measurable service standards, SLAs and performance metrics.
- Drive client satisfaction, retention and service recovery.
- Position service excellence as a key competitive differentiator.
- Operational Leadership & Performance
- Lead operational delivery across client service, planning, storage and technical functions.
- Improve operational consistency across all UK & Ireland locations.
- Foster accountability and collaboration across teams.
- Continuous Improvement & Digital Transformation
- Streamline processes and eliminate inefficiencies.
- Introduce best-practice operating procedures and governance frameworks.
- Drive technology adoption, automation and AI opportunities.
- Commercial & Financial Performance
- Improve billing accuracy, debtor management and cost control.
- Balance service delivery with commercial objectives.
- Identify opportunities for account growth, upselling and cross-selling services.
- Service Delivery & Client Experience
- Lead and continuously improve the end-to-end client service proposition, ensuring consistent service excellence, measurable performance standards and effective resolution of complex client issues across all client sectors.
- Operational Leadership
- Provide strategic leadership across client services, planning, storage, warehousing and technical operations, ensuring efficient resource utilisation, operational consistency and high-quality service delivery throughout the UK & Ireland network.
- Process Improvement & Digital Transformation
- Drive operational excellence through process improvement, standardisation, digital transformation and the adoption of technology, automation and AI to improve efficiency, visibility and decision-making.
- Storage & Inventory Management
- Oversee storage and inventory operations, ensuring inventory accuracy, artwork traceability, compliance, revenue assurance and the delivery of agreed service standards to clients.
- Commercial & Financial Performance
- Support business growth and profitability by embedding commercial awareness, improving billing and debt management processes, identifying revenue opportunities and providing operational insight to support strategic decision-making.
- Leadership & People Development
- Build, develop and lead high-performing teams by fostering accountability, collaboration, employee engagement and continuous learning while embedding Crown's values and behaviours throughout the organisation.
- What We’re Looking For
- Significant leadership experience within fine art, museums, galleries, luxury services, specialist logistics or comparable sectors.
- Proven experience leading multi-site operational and service delivery teams.
- Strong understanding of client service excellence within high-value and specialist environments.
- Demonstrated experience of operational transformation and process improvement.
- Commercially astute with experience managing profitability, pricing and client performance.
- Strong financial management capability including budgeting, KPI management, workforce planning and debtor management.
- Experience implementing and embedding technology and digital solutions.
- Excellent stakeholder management, influencing and relationship-building skills.
- Strong analytical and reporting capabilities.
- Client-focused and committed to service excellence.
- Commercially minded with strong business acumen.
- Strategic thinker with strong operational focus.
- Results-driven with a continuous improvement mindset.
- Highly organised with strong planning and prioritisation skills.
- Resilient and confident in managing complex challenges and stakeholder expectations.
- Collaborative leader who builds trust and engagement.
- Strong decision-maker with excellent problem-solving abilities.
- Adaptable and open to change, innovation and new technologies.
- Passionate about developing people and creating high-performing teams.
Why Join Crown Fine Art?
- Join a company celebrated for its care, expertise, and commitment to quality service.
- Grow with ongoing training designed to develop your skills and support your career ambitions.
- Develop your skills and collaborate on innovative solutions in an international, supportive environment.
- Join collaborative team that values your ideas and encourages diversity and creativity.
- Enjoy a culture built on integrity, respect, and excellence.
- Contribute to sustainability and responsible business practices worldwide
- Shape Your Future with a Global Leader—Where Every Talent Finds Its Crown
Apply now or share this opportunity with someone who’d be a perfect fit.
Crown is an equal opportunities employer
We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region.
We are committed to diversity, and to employee well-being, engagement and development.
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Head of Service Operations employer: Crown Worldwide Group
Crown Worldwide Group is an exceptional employer located in Enfield, offering a dynamic work environment that fosters creativity and collaboration. With a strong commitment to employee growth, we provide ample opportunities for professional development and encourage innovative thinking within our diverse team. Join us to be part of a company that values quality service and empowers you to make a meaningful impact through your work.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Crown Worldwide Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Crown Worldwide Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Crown Worldwide Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Service Operations
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Crown Worldwide Group:This is your chance to really connect with the team at Crown Worldwide Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Crown Worldwide Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Crown Worldwide Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Crown Worldwide Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Crown Worldwide Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
