Head of Communications

Head of Communications

Enfield Full-Time 43200 - 72000 ÂŁ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead the communications strategy and manage a dynamic team to enhance brand visibility.
  • Company: Crown Worldwide Group offers relocation and logistics services globally, with a rich 60-year history.
  • Benefits: Enjoy hybrid working, enhanced parental leave, healthcare, and paid charity days.
  • Why this job: Join a vibrant team, drive impactful communication, and grow in a diverse, innovative environment.
  • Qualifications: 7+ years in marketing communications, leadership experience, and strong B2B/B2C skills required.
  • Other info: Crown values diversity and is committed to employee well-being and development.

The predicted salary is between 43200 - 72000 ÂŁ per year.

Join to apply for the Head of Communications role at Crown Worldwide Group

Join to apply for the Head of Communications role at Crown Worldwide Group

The Crown Worldwide Group provides relocation and logistics services to organisations and private individuals. With 6 key brands and operations in over 45 countries, we have been moving people’s lives for some 60 years. Our services range from transporting priceless works of art, workplaces, to helping families start a new life overseas. We also operate a leading global digital and hard copy records management business.

We have a proud history but we’re also looking to the future, investing in smart technology, and growing our businesses and brands internationally. We hire motivated and skilled people and inspire them to do great work.

We currently have an opening for a Head of Communications in our global marketing team. Reporting to the Director of Digital and Communications, you will manage a team and be responsible for developing and executing the communications strategy for the Crown Group and its portfolio of brands. This involves overseeing both internal and external communications.

Location: London/Hybrid working arrangements

With a passion for marketing and communications, you’ll already be expert in developing content and executing external customer campaigns. You’ll have a great understanding of how to get the most out of each channel and know intuitively how to create impact in the most efficient and effective way. You will also work with internal stakeholders and a dedicated team member for this area, on a range of internal communications to help keep our 3000+ employees updated and engaged.

You’ll be able to lead an array of initiatives, motivate a high performing team of three and drive better communication outcomes for the business. Critically you’ll be great at developing relationships, both local and globally, be an excellent written and verbal communicator and able to balance competing priorities across the communication mix.

About Crown’s Marketing Team

Crown operates a ‘hub and spoke’ marketing model to develop and execute marketing across its business. This is composed of the Brand Hub central teams, who oversee the development of marketing strategies and tactics for Crown’s global brands and the Crown Worldwide Group overall. The Brand Hub team covers Brand strategy, Digital, Communications, Insight and Design and collaborates with Crown’s 5 regional marketing teams to drive localised marketing activation of the global strategy. With the entire function reporting into the Group VP of Marketing.

Key Responsibilities

  • Lead execution of the global content strategy for Crown’s global brand portfolio, raising our profile as industry experts to increase brand awareness and fuel new leads and business opportunities.
  • Lead and motivate the Communications team (currently 2.5 FTE) ensuring quality standards are maintained, whilst driving collaboration with the wider marketing function and business
  • Manage our Internal Communications Manager and lead on strategic planning and delivery through key internal channels, including Board business update events, announcements, Sharepoint and Viva Engage (our internal social platform)
  • Oversee and manage Crown Worldwide Group’s PR efforts, working collaboratively with business leaders and regional marketing managers to enhance and protect the company’s reputation.
  • Have overall responsibility for the management of agency partners to ensure their output is of high quality and delivered on time Develop and maintain Crown’s centralized communications channels, such as social media, and its brand collateral, such as PDFs, infographics and video assets
  • Act as a trusted communications advisor for Crown’s Executive Leadership Team, while championing communication excellence across the global marketing team, in line with Crown’s Tone of Voice and communication governance
  • Provide direction to field marketing teams to drive a continuous pipeline of high quality, relevant, localised content in support of regional business objectives

Professional Skills & Qualities

  • Strategist, capable of developing and leading towards a coherent communications plan
  • Outstanding communication skills, written and verbal, willing to role sleeves up when required to get the job done
  • Team player with the ability to work autonomously and build strong connections independently
  • Confident and able to communicate well with colleagues across all levels of the company.
  • Curiosity and willingness to constantly improve
  • Excellent agency and relationship management skills
  • Meticulous attention to detail and the ability to work to tight deadlines

Experience

  • Minimum 7 years in marketing communications including a leadership role
  • Strong experience within B2B and B2C environments
  • Internal communications, planning and execution
  • Experience of operating in an international company
  • Marketing communication platforms, such as CMS (WordPress), Viva Engage and Sprout (our social media tool)

What we offer

  • An immersive experience into multiple geographies and cultures, working within an energetic, friendly team with the opportunity for sustained learning and progression within the Crown Worldwide family.
  • Benefits package including enhanced maternity/paternity pay, pension scheme, health care programme, two paid days off to undertake charity work and a birthday day off.
  • Hybrid working arrangements with 2+ days per week in the office

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

  • We are CARING about people and their experience
  • Always DETERMINED to do our best and to always keep improving
  • We are genuinely THERE when our customers and colleagues need us
  • We encourage the SHARING of knowledge amongst each other
  • We continuously remain OPEN-MINDED to stay innovative

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Marketing

  • Industries

    Transportation, Logistics, Supply Chain and Storage

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Head of Communications employer: Crown Worldwide Group

Crown Worldwide Group is an exceptional employer, offering a dynamic work environment in London with hybrid working arrangements that promote work-life balance. Employees benefit from a comprehensive package including enhanced parental leave, healthcare, and opportunities for professional growth within a supportive and diverse culture that values collaboration and innovation. Join a passionate team dedicated to making a meaningful impact in the logistics and relocation industry while enjoying the chance to engage with multiple cultures globally.
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Contact Detail:

Crown Worldwide Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Communications

✨Tip Number 1

Familiarise yourself with Crown Worldwide Group's brand values and communication style. Understanding their CARING, DETERMINED, THERE, SHARING, and OPEN-MINDED principles will help you align your approach and demonstrate that you're a good cultural fit during interviews.

✨Tip Number 2

Network with current or former employees of Crown Worldwide Group on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Head of Communications role.

✨Tip Number 3

Prepare to discuss specific examples of successful communication strategies you've implemented in previous roles. Highlight your experience in both B2B and B2C environments, as well as your ability to lead teams and manage internal communications effectively.

✨Tip Number 4

Stay updated on industry trends and best practices in marketing communications. Being knowledgeable about the latest tools and platforms, such as CMS and social media management tools, will show your commitment to continuous improvement and innovation.

We think you need these skills to ace Head of Communications

Strategic Communication Planning
Team Leadership
Internal Communications Management
Public Relations Expertise
Agency Management
Content Development
Social Media Management
Stakeholder Engagement
Written and Verbal Communication Skills
Attention to Detail
Project Management
B2B and B2C Marketing Experience
CMS Proficiency (e.g., WordPress)
Adaptability in a Global Environment
Relationship Building

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in communications and marketing. Focus on leadership roles and specific achievements that align with the responsibilities outlined in the job description.

Craft a Compelling Cover Letter: Your cover letter should reflect your passion for communications and marketing. Discuss how your skills and experiences make you a perfect fit for the Head of Communications role at Crown Worldwide Group, and mention any specific campaigns or projects you've led.

Showcase Your Communication Skills: Since this role requires excellent written and verbal communication skills, consider including examples of your work, such as links to articles, campaigns, or presentations that demonstrate your ability to communicate effectively.

Research Crown Worldwide Group: Familiarise yourself with Crown's values, services, and recent news. This knowledge will help you tailor your application and show your genuine interest in the company and its mission.

How to prepare for a job interview at Crown Worldwide Group

✨Understand Crown's Values

Before your interview, make sure you’re familiar with Crown Worldwide Group's core values: Caring, Determined, There, Sharing, and Open-Minded. Be prepared to discuss how these values resonate with your own work ethic and experiences.

✨Showcase Your Leadership Skills

As the Head of Communications, you'll be leading a team. Prepare examples of how you've successfully motivated and managed teams in the past, particularly in high-pressure situations or during significant projects.

✨Demonstrate Strategic Thinking

Be ready to discuss your approach to developing and executing communication strategies. Think of specific campaigns you've led, the results achieved, and how you adapted your strategy based on feedback or changing circumstances.

✨Prepare for Scenario Questions

Expect questions that assess your problem-solving abilities and how you handle internal and external communications crises. Think through potential scenarios relevant to Crown's industry and prepare your responses.

Head of Communications
Crown Worldwide Group
C
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