Job Title: Move Manager
Learn more about the general tasks related to this opportunity below, as well as required skills.
Location: Ruislip
Employment Type: Full Time
Start date: Immediate Start
About us
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
About the Role
At Crown Relocations we specialise in helping individuals and families relocate seamlessly across the globe. As a part of the team, with a strong focus on care, efficiency, and customer support, you will assist our customers ensure they have a smooth transition into a new home.
The Move Manager is a highly motivated, sales and customer service focused team member within the Relocations department, supporting private clients relocating their household goods to the UK. The role is responsible for delivering an exceptional customer experience throughout the relocation process, ensuring customer satisfaction, supporting business profitability, and maintaining high-quality service standards.
What You’ll Do
- Deliver exceptional relocation management services to private clients moving to the UK.
- Maximise sales and insurance opportunities while ensuring customer satisfaction.
- Build strong relationships with customers, agents, service partners and internal stakeholders.
- Contribute to business profitability and continuous improvement of service quality.
- Interact with customers, service partners and agents to communicate and provide relevant move information.
- Build rapport with clients to understand their requirements and expectations.
- Provide a high level of customer service to VIP and priority customers.
- Deliver a personalised relocation experience for clients.
- Understand and support the resolution of relocation issues affecting customers. xsabvtc
- Conduct regular site visits during surveys and packing activities.
What We’re Looking For
Move Manager employer: Crown Worldwide Group Careers
Crown Worldwide Group Careers is an attractive employer due to its commitment to employee wellbeing and a diverse workplace culture. The company provides ample opportunities for professional development and career advancement, making it a great place for individuals looking to grow in their careers.
Contact Details:
Crown Worldwide Group Careers Recruitment Team
