Customer Service Advisor (32325)

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to relocate people’s lives and possessions, help companies move teams to new locations, and manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible. We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are proud of our diverse and inclusive culture, providing all our employees with a sense of belonging which allows them to reach their full potential.

At Crown Information Management, we specialise in the secure storage, management, and retrieval of company data and records, both physical and digital. Our mission is to keep information safe and accessible, helping businesses meet compliance needs and manage risk efficiently. As part of the team, you will ensure confidential records are collected, stored, and retrieved securely. Your work helps protect data, support business operations, and maintain client trust at every stage. Crown’s Customer Service team provides the highest levels of customer service and administrative support to our customers and internal stakeholders, ensuring our clients receive an outstanding service.

What You’ll Do

• Update Crown’s internal systems with relevant information in an accurate and timely manner e.g. creating client accounts and updating account information.
• Resolve customer issues by liaising with the customer to determine the cause of the problem, resolve the problem with the customer and complete the correction or adjustment, and follow up to ensure resolution.
• Ensure all relevant financial transactions are processed accurately e.g. invoicing.
• Develop strong working relationships and complete administrative tasks for internal stakeholders e.g. creating reports, maintaining service level agreements, audit accounts.
• Receive and process orders from clients and inform internal stakeholders of work requirements.
• Provide basic training to customers on how to use Crown’s web portals to input their orders.
• Support the reception desk on a rotational basis ensuring the security of Crown's building is upheld and visiting clients receive a warm welcome.
• Provide support to other internal teams.
• Maintain proactive support to our customers.

What We’re Looking For

• Excellent customer service and organisational skills.
• 1-2 years customer service and administration experience.
• Experience of using Microsoft package e.g. Word / PowerPoint / Excel.
• Ability to learn IT systems quickly.
• High level of attention to detail.
• Happy to work in a fast-paced environment.
• Previous experience of finance tracking / invoicing software is desirable.
• Previous experience of O’Neil’s RSSQL is desirable.

Why Join Crown Information Management?

• Join a company celebrated for its care, expertise, and commitment to quality service.
• Grow with ongoing training designed to develop your skills and support your career ambitions.
• Develop your skills and collaborate on innovative solutions in an international, supportive environment.
• Join a collaborative team that values your ideas and encourages diversity and creativity.
• Enjoy a culture built on integrity, respect, and excellence.
• Contribute to sustainability and responsible business practices worldwide.

Apply now or share this opportunity with someone who’d be a perfect fit. Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.