Metering Data Co-Ordinator in Manchester

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• Schedule: Mon - Fri

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service.

Since our inception in 2001, our people have put all their energy into providing gas to businesses across the UK. We encourage everyone in the business to share their ideas, successes and challenges to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire likeminded people to join a friendly, customer centric business with ambitious growth plans.

The Role

The primary focus of this role is to assist with the management of Crown Gas & Power’s metering portfolio, Meter Asset Managers (MAMs) and internal and external stakeholders. The role includes industry process and project management of metering services or query management. Successful and efficient completion of these processes will set Crown Gas & Power apart from other suppliers and will support our vision of a market leading service provider.

The role also includes contacting either customers, suppliers or third parties in order to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines.

Key Responsibilities

• The management of all Meter/Automatic Meter Reader (AMR) installations, exchanges, removal or asset update data flows ensuring all data sources are aligned and maintained
• Sourcing MAM details and updating all relevant systems and ensuring all appointments and de-appointments are correct
• Resolving any issues that may arise from incorrect meter and/or AMR data in a timely and effective manner
• To manage and remedy industry meter reading rejections
• Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner
• To support the business with its AMR and Smart meter roll out strategy
• To request, remove or re-synchronize AMR devices with metering agencies within agreed SLAs
• Ensure meter readings are obtained and submitted to the industry within a specified timeframe
• Process industry file flows that update relevant meter points so that the supply point data held is accurate both at industry and supplier level to allow accurate billing
• Maintain and develop high levels of customer services to support Crown Gas & Power’s operational and sales functions
• Providing regular and adhoc reports

Attributes

• Good verbal and written communication skills
• Strong organisational skills
• Able to prioritise within a busy challenging environment
• Excellent attention to detail and a high level of accuracy in all areas of work
• The initiative to propose solutions, to take action independently and have the confidence to effectively challenge the status quo
• Flexible approach to work with a willingness to be involved in other areas of the business as required
• Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties
• Ability to successfully persuade, influence and negotiate with internal and external parties

Skills and Experience Required

• Proven working knowledge of MS Office including MS Excel
• Experience of an operations function within an energy supplier
• Advanced working knowledge of MS Office including advanced MS Excel
• Any experience working as an third party agent such as a MAM or MOP

If you have experience within the Energy sector with an understanding of energy flow - this could be the role for you! Apply today and one of the team will be in touch to go through your application.

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.

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