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- Tasks: Lead a dynamic team managing electricity metering data and customer onboarding.
- Company: Join Crown Gas & Power, an award-winning energy supplier with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a supportive work environment.
- Why this job: Make a real impact by improving processes and leading a passionate team.
- Qualifications: Experience in team leadership and strong organisational skills are essential.
- Other info: Great opportunity for career growth in a fast-paced, innovative industry.
The predicted salary is between 30000 - 33000 £ per year.
Crown Gas & Power is an award-winning business energy supplier providing gas and electricity to organisations across the UK. Known for our innovative products, including 100% biogas, and our strong reputation for customer service, we continue to grow and invest in new areas of the business.
We are now looking for a Team Leader to manage our Metering Data Team, responsible for overseeing a small operational team that manages electricity metering data, customer onboarding processes, and industry updates. This role would suit someone who has previously led an administration, operations, or customer support team and enjoys improving processes, managing workloads, and supporting team performance. Energy industry experience is not essential — we are looking for someone with strong operational leadership and organisational skills.
The Role
As Team Leader, you will coordinate the day-to-day activity of the Metering Data Team, ensuring tasks are completed accurately, processes run efficiently, and service levels are maintained. You will also support the Operations Manager by identifying opportunities to improve workflows and team performance.
Key Responsibilities
- Lead and support the Metering Data Team to deliver consistent, high-quality operational work
- Plan and prioritise team workloads to meet service targets and deadlines
- Oversee customer onboarding and metering data processes
- Monitor team performance and identify opportunities to improve efficiency
- Act as the escalation point for operational queries or complex issues
- Analyse operational data and provide updates to the management team
- Ensure team processes are followed correctly, and work is completed in line with company and industry requirements
- Support continuous improvement of systems, processes and reporting
What We’re Looking For
- Experience leading or supervising an administration, operations, or customer support team
- Strong organisational skills and ability to manage workloads across a team
- Confidence in managing performance, providing feedback, and supporting development
- Ability to analyse information and identify improvements to processes
- Comfortable working in a fast-paced operational environment
- Experience working in a process-driven or regulated environment (utilities, telecoms, financial services, logistics, etc.) would be beneficial but is not essential.
- Experience within energy, utilities or another regulated operational environment would be advantageous. However, strong leadership capability and proven process improvement experience are essential.
Data Operations Team Lead – Metering in Manchester employer: Crown Oil UK
Contact Detail:
Crown Oil UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Operations Team Lead – Metering in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or related fields. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and operational efficiency. Think about examples from your past experiences that showcase your skills in managing workloads and improving processes. We want you to shine!
✨Tip Number 3
Showcase your leadership style! During interviews, share how you’ve supported team performance and managed challenges. Highlight your ability to analyse data and implement improvements. This is your chance to demonstrate why you’re the perfect fit for the Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you on board!
We think you need these skills to ace Data Operations Team Lead – Metering in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight any leadership experience and operational achievements to show us you’re the right fit for our Metering Data Team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about leading a team and improving processes. Share specific examples of how you've successfully managed workloads or enhanced team performance in the past.
Showcase Your Organisational Skills: In your application, demonstrate your strong organisational skills. We want to see how you plan and prioritise tasks, so feel free to include any relevant tools or methods you use to keep everything on track.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Crown Oil UK
✨Know Your Stuff
Before the interview, make sure you understand the basics of metering data and customer onboarding processes. Brush up on any relevant operational leadership skills and think about how your past experiences can relate to the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience leading teams. Think of specific examples where you've improved processes or managed workloads effectively. Highlight your ability to provide feedback and support team development, as this is crucial for the Team Leader role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a team under pressure or resolving operational queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach challenges and drive improvements.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team's current challenges or how they measure success in the Metering Data Team. This shows your interest in the role and helps you gauge if the company culture aligns with your values.