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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot user issues with Windows and Microsoft 365.
- Company: Join a dynamic team at Bridge House, where your skills will shine.
- Benefits: Enjoy career progression, hands-on experience, and a supportive work environment.
- Why this job: Make a real difference by fixing problems and improving IT standards.
- Qualifications: A couple of years in 1st line support and a passion for learning.
- Other info: On-site role with opportunities to grow into 2nd line and infrastructure work.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a solid IT Support Engineer with a couple of years of experience in 1st-line (or early 2nd-line) support who’s ready for the next step. This role suits someone who wants progression, ownership, and trust — not someone looking to coast on a ticket queue. You won’t be thrown in at the deep end, but you will be expected to learn, improve how things work, and see issues through properly.
If you’re the kind of person who notices the same problem happening repeatedly and thinks “let’s fix this properly”, you’ll fit in well here.
What You’ll Be Doing
This is primarily an IT support role, with scope to grow into broader 2nd line and infrastructure work over time. You’ll:
- Handle 1st line tickets end-to-end, keeping users informed and issues properly resolved
- Take on more complex 2nd line issues as your confidence grows
- Troubleshoot Windows laptops/desktops, printers, and day-to-day user issues
- Support Microsoft 365 (users, devices, access)
- Help improve standards through documentation and reducing repeat issues
- Gain exposure to infrastructure areas such as networking, servers, and backups (where appropriate)
The focus is on steady, well-done work, not firefighting.
How We Work
This is an on-site role, working closely with the wider IT team and the business. We value:
- Fixing issues properly
- Maintaining standards
- Taking responsibility
- Not letting problems drift or get passed around
You’ll be trusted to do your job and expected to raise issues and help fix them — not work around them.
About You
You’ll likely have:
- A couple of years’ experience in 1st line support (or early exposure to 2nd line)
- Good working knowledge of Windows devices and Microsoft 365
- A practical, logical approach to troubleshooting
- A genuine interest in learning and progressing
This role will suit you if you are looking for responsibility and career development. It won’t suit you if you want to hide behind the ticket queue.
IT Support Engineer (1st / 2nd Line) IT Infrastructure & Support · Bridge House in Bury employer: Crown Oil UK
Contact Detail:
Crown Oil UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (1st / 2nd Line) IT Infrastructure & Support · Bridge House in Bury
✨Tip Number 1
Network like a pro! Attend industry meetups or local tech events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities and knowledge of Windows and Microsoft 365. This will give you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your responses. Be ready to explain how you would handle specific issues, especially those that require a logical approach to problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to take ownership and make a difference. Your next step in your career could be just a click away!
We think you need these skills to ace IT Support Engineer (1st / 2nd Line) IT Infrastructure & Support · Bridge House in Bury
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in 1st line support and any exposure to 2nd line work. We want to see how you've tackled issues in the past and what you've learned from them.
Be Specific About Your Skills: When listing your skills, be specific about your knowledge of Windows devices and Microsoft 365. We love seeing candidates who can demonstrate a practical approach to troubleshooting.
Demonstrate Your Problem-Solving Mindset: In your application, share examples of how you've fixed recurring issues rather than just managing them. We’re looking for someone who takes ownership and wants to improve processes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Crown Oil UK
✨Show Your Troubleshooting Skills
Be ready to discuss specific examples of how you've resolved 1st line issues in the past. Think about times when you noticed recurring problems and took the initiative to fix them properly, rather than just putting a band-aid on the issue.
✨Demonstrate Your Knowledge of Microsoft 365
Since this role involves supporting Microsoft 365, brush up on your knowledge of its features and common user issues. Be prepared to explain how you've helped users with access or device problems in previous roles.
✨Emphasise Your Desire for Growth
This position is all about progression, so make sure to express your eagerness to learn and take on more complex 2nd line issues. Share your career aspirations and how you see yourself growing within the company.
✨Prepare Questions About Their Processes
Show that you're genuinely interested in their approach by preparing thoughtful questions about how they handle IT support and improve standards. This will demonstrate your proactive mindset and commitment to fixing issues properly.
