At a Glance
- Tasks: Assist customers via phone, email, and live chat in a fast-paced environment.
- Company: Join Crown Gas & Power, an award-winning energy supplier with a supportive culture.
- Benefits: Enjoy 25 days holiday, annual bonuses, flexitime, and wellbeing support.
- Other info: Dynamic workplace with social events and discounts across sister companies.
- Why this job: Perfect for those seeking a professional role with structured hours and growth opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 25000 € per year.
Salary: £25,000 plus annual bonus and incentives
Hours: Monday to Friday, 8:30am–5:00pm
Work Location: Office based
Looking for a customer service role with no evenings or weekend shifts? At Crown Gas & Power, we are looking for a confident and customer-focused Customer Service Advisor to join our growing Customer Experience team in Bury. This is a fantastic opportunity for someone with customer service experience who enjoys working in a fast-paced environment and is looking to move into a professional office-based role with structured Monday to Friday hours.
Whether your background is in retail, hospitality, contact centres, administration, or customer support, we are looking for strong communicators who enjoy helping customers and can manage multiple tasks throughout the day.
About Us
Crown Gas & Power is an award-winning independent business energy supplier supplying gas and electricity to commercial customers across the UK. We are proud of our reputation for excellent customer service and creating a friendly, supportive environment where people can develop and build long‑term careers.
The Role
As a Customer Service Advisor, you will act as the first point of contact for customer enquiries, supporting customers across telephone, email, and live chat. This is a busy and varied role where no two days are the same. You will be handling customer queries, setting up customer accounts, processing administration tasks, and supporting customers professionally throughout their journey with us. You will typically manage a mix of calls, emails, live chat enquiries, and data entry tasks throughout the day, so we are looking for someone who is organised, proactive, and comfortable working at pace.
Key Responsibilities
- Handle customer enquiries via telephone, email, and live chat
- Support customers with account and service‑related queries
- Process customer account setups and administrative tasks accurately
- Process Change of Tenancy requests within agreed timescales
- Maintain accurate customer records and account notes
- Support the shared customer enquiry inbox
- Resolve customer queries efficiently and effectively
- Produce customer correspondence and documentation accurately
What We’re Looking For
- Previous customer service experience
- Strong verbal and written communication skills
- Comfortable working in a fast‑paced environment
- Able to manage multiple tasks and priorities at once
- Good attention to detail and accuracy
- Confident using Microsoft Office, including Excel and Outlook
- Experience in retail, hospitality, call centre, office administration, or customer support environments would be advantageous
Benefits
- 25 days holiday plus bank holidays
- Annual bonus and incentive schemes
- Flexitime scheme
- Free onsite parking
- On‑site gym plus discounts at other facilities
- Wellbeing support, including cashback on day‑to‑day medical expenses
- Workplace nursery scheme
- Social events and annual awards
- Discounts across sister companies
Customer Service Advisor in Bury St Edmunds employer: Crown Oil UK
Crown Gas & Power is an exceptional employer, offering a supportive and friendly work environment in Bury, where employees can thrive in their careers. With structured Monday to Friday hours, competitive salary, and a range of benefits including annual bonuses, wellbeing support, and opportunities for professional growth, we prioritise our team's development and work-life balance. Join us to be part of a dynamic Customer Experience team that values strong communication and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crown Gas & Power. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, as a Customer Service Advisor, you'll need to communicate effectively with customers, so let your personality shine through!
✨Tip Number 4
Apply through our website! We want to see your application directly, so head over to our careers page and submit your details. It’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Service Advisor in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how your background in retail, hospitality, or any other relevant field makes you a great fit for our Customer Service Advisor role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for helping customers and your ability to handle multiple tasks. We love seeing personality, so don’t be afraid to let yours come through!
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Crown Oil UK
✨Know the Company
Before your interview, take some time to research Crown Gas & Power. Understand their values, mission, and what sets them apart in the energy sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Whether it’s a challenging situation you resolved or a time you went above and beyond for a customer, having these stories ready will demonstrate your capability and confidence.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you handle difficult customers or manage multiple tasks. Practising your responses will help you articulate your thoughts clearly and make a positive impression.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the Customer Service Advisor role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
