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For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and handle enquiries with a friendly smile.
- Company: Join the supportive team at Crown Medical Practice in Tamworth.
- Benefits: Part-time hours, great team environment, and valuable experience in healthcare.
- Why this job: Make a difference in patients' lives while developing your communication and admin skills.
- Qualifications: Good IT skills and a passion for helping others are essential.
- Other info: Opportunity to work in a dynamic healthcare setting with career growth potential.
Job summary
Crown Medical Practice are currently looking for a part time, temporary Medical Receptionist to join our fantastic team. We are looking for an excellent communicator with good IT and administrative skills to join our very busy reception team at Crown Medical Practice. The hours of work will be 2pm until 6.30pm Monday to Friday.
Main duties of the job
You will carry out the duties in the job description, which includes:
Greeting patients in a friendly manner and responding to their requests
Arranging suitable appointments for patients
Answering and dealing with telephone enquiries. Scanning clinical letters on to patients records.
Liaising with Doctors, Nurses and other members of the team to provide aquality service for patients.
We require you:
To be computer literate.
To have the ability tocommunicate effectively and sensitively with staff and patients.
To work withconfidential and sensitive information.
To ensure high levels of accuracy aremaintained in all aspects of work.
To be confident to work independently andas part of a team
About us
Crown Medical Practice are a high acheiving practice based in Tamworth an Stonydelph and provide care for 9000 patients.
The Practice is supported by our excellent multidisciplinary Clinical Team and excellent and friendly Administration Team
Job description
Job responsibilities
JOB TITLE: MEDICAL RECEPTIONIST
REPORTS TO: PRACTICE MANAGER
Job summary:
Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.
Providegeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone
Undertakea variety of administrative duties to assist in the smooth running of thepractice.
Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies
Reception responsibilities:
Ensurean effective and efficient reception service is provided to patients and anyother visitors to the practice
Dealwith all general enquiries, explain procedures and make new and follow-upappointments.
Usingyour own judgment and communication skills ensure that patients with no priorappointment but who need urgent consultation are seen in a logical andnon-disruptive manner.
Explainpractice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.
Receiveand make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and promptappropriate delivery.
Advisepatients of relevant charges for private (non General Medical Services)services, accept payment and issue receipts for same.
Enterpatient information on to the computer as required.
Makeand serve refreshments, ensure the kitchen is kept clean and tidy and air andtidy the waiting room in turn with other staff.
Contribution to the implementation of services:
Thepost-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
JOB TITLE: MEDICAL RECEPTIONIST
REPORTS TO: PRACTICE MANAGER
Job summary:
Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.
Providegeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone
Undertakea variety of administrative duties to assist in the smooth running of thepractice.
Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies
Reception responsibilities:
Ensurean effective and efficient reception service is provided to patients and anyother visitors to the practice
Dealwith all general enquiries, explain procedures and make new and follow-upappointments.
Usingyour own judgment and communication skills ensure that patients with no priorappointment but who need urgent consultation are seen in a logical andnon-disruptive manner.
Explainpractice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.
Receiveand make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and promptappropriate delivery.
Advisepatients of relevant charges for private (non General Medical Services)services, accept payment and issue receipts for same.
Enterpatient information on to the computer as required.
Makeand serve refreshments, ensure the kitchen is kept clean and tidy and air andtidy the waiting room in turn with other staff.
Contribution to the implementation of services:
Thepost-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Qualifications
Desirable
- IT Skills
Person Specification
Qualifications
Desirable
- IT Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Crown Medical Practice
Address
Tamworth Health Centre
Upper Gungate
Tamworth
B79 7EA
Employer\’s website
Medical Receptionist employer: Crown Medical Practice
Contact Detail:
Crown Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Crown Medical Practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Show off your communication skills! As a Medical Receptionist, you'll need to interact with patients and staff regularly. During your interview, make sure to demonstrate your ability to communicate effectively and sensitively. Use examples from past experiences to highlight this.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills: As a Medical Receptionist, you'll be the friendly face of our practice. Make sure your application highlights your excellent communication skills and how you can connect with patients and staff alike.
Be IT Savvy: We need someone who's comfortable with computers and administrative tasks. Mention any relevant IT skills or experience you have in your application to show us you're ready to hit the ground running.
Attention to Detail is Key: Accuracy is crucial in this role, so don’t forget to emphasise your ability to maintain high levels of accuracy in your work. Share examples of how you've done this in previous roles or experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Crown Medical Practice!
How to prepare for a job interview at Crown Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like greeting patients, managing appointments, and handling phone enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Medical Receptionist, effective communication is key. During the interview, practice clear and friendly communication. You might even want to prepare examples of how you've successfully handled difficult situations or communicated sensitive information in the past.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, be ready to discuss your experience with relevant software or systems. If you have specific examples of how you've used technology to improve efficiency or accuracy in previous roles, share those during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the practice's approach to patient care, or any training opportunities available. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.