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- Tasks: Lead the food and beverage operations and manage in-house events for an exclusive members' club.
- Company: Crown London offers luxury experiences in Mayfair, blending tradition with modern gaming and dining.
- Benefits: Enjoy perks like a season ticket loan, discounts, and family-friendly policies.
- Why this job: Join a dynamic team that values diversity and empowers employees to thrive in a supportive culture.
- Qualifications: Candidates must be over 18 and demonstrate the Right to Work in the UK.
- Other info: This is a full-time maternity cover role at an executive level.
The predicted salary is between 48000 - 72000 £ per year.
Direct message the job poster from Crown London
Crown London, located in the heart of Mayfair, offers exclusive world-class experiences to its members. From its aristocratic beginnings, the club has evolved into a modern gaming and dining environment. At Crown London we strive to provide opportunities for all our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness. We pride ourselves on making the ordinary extraordinary through our purpose and together, we create exceptional experiences with respect and care for our internal and external communities.
What We’re Looking For
We are seeking a talented and passionate Head of Hospitality and Events to join the company. As an exclusive private members’ club and casino located in the heart of Mayfair, London, we are committed to delivering unparalleled luxury and service.
As the Head of Hospitality and Events, you will play a pivotal role in driving our company culture. You will lead the food and beverage and events teams, fostering strong morale and positive attitudes, thus creating an inspiring and supportive work environment. Your responsibilities will include:
- Oversee the overall food and beverage operation, accountable for delivering results including profit and loss and revenue.
- Successfully plan and execute in-house events, ensuring outstanding outcomes.
- Contribute to the broader F&B strategy, implementing operational plans and building effective teams through authentic, motivating leadership.
- Drive business performance by establishing and driving lead performance indicators, generating revenue, and focusing on customer, employee, and financial metrics.
- Champion Crown’s service values, delivering a seamless customer experience aligned with expectations.
- Cultivate a high-performance feedback culture, empowering employees to contribute to business success and be rewarded for their individual achievements.
- Manage an efficient and effective operation, ensuring employees understand the key drivers of the business and are held accountable for their performance.
Benefits:
- Season ticket loan
- Cycle to work scheme
- Crown discounts portal
- On site staff canteen
- Family friendly policies
- Discounted car park
- Life assurance and Medical
- And lots more!
Additional Information
- Candidates must be able to demonstrate they have the Right to Work in the UK at interview stage
- Due to Gambling Regulations, all applicants must be over the age of 18
- A full-time maternity cover role
Seniority level
Executive
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Gambling Facilities and Casinos
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Head of Hospitality & Events employer: Crown London
Contact Detail:
Crown London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality & Events
✨Tip Number 1
Make sure to showcase your leadership skills during the interview. Highlight specific examples where you've successfully led teams in hospitality or events, focusing on how you fostered a positive work environment and drove performance.
✨Tip Number 2
Familiarize yourself with Crown London's service values and be prepared to discuss how you would embody these in your role. This will demonstrate your alignment with the company's culture and commitment to exceptional customer experiences.
✨Tip Number 3
Research the latest trends in the hospitality and events industry. Being knowledgeable about current best practices can set you apart and show that you're proactive about driving innovation within the team.
✨Tip Number 4
Network with professionals in the industry, especially those who have experience in high-end hospitality settings. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Head of Hospitality & Events
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Crown London's values and mission. Highlight how your personal values align with their commitment to diversity, inclusiveness, and exceptional service in your application.
Tailor Your CV: Make sure your CV reflects your experience in hospitality and events management. Emphasize your leadership skills, ability to drive performance, and any relevant achievements that demonstrate your capability to oversee food and beverage operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and events. Discuss specific examples of how you've successfully led teams and executed high-profile events, and express your enthusiasm for contributing to Crown London's culture.
Highlight Relevant Metrics: In your application, include quantifiable results from your previous roles, such as revenue growth, customer satisfaction scores, or successful event outcomes. This will demonstrate your ability to drive business performance effectively.
How to prepare for a job interview at Crown London
✨Showcase Your Leadership Skills
As the Head of Hospitality and Events, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've motivated and inspired your team in previous roles, focusing on creating a positive work environment.
✨Understand the Business Metrics
Familiarize yourself with key performance indicators relevant to food and beverage operations. Be ready to discuss how you have previously driven revenue and managed profit and loss in your past positions.
✨Emphasize Customer Experience
Crown London prides itself on delivering exceptional customer experiences. Prepare to share specific instances where you enhanced customer satisfaction and aligned service delivery with company values.
✨Prepare for Event Management Scenarios
Since planning and executing in-house events is a core responsibility, think of successful events you've managed. Be prepared to discuss your approach to event planning, execution, and how you ensured outstanding outcomes.
