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- Tasks: As a Casino Dealer, you'll deliver top-notch customer service and maintain game integrity.
- Company: Crown London offers exclusive experiences in a modern gaming and dining environment in Mayfair.
- Benefits: Enjoy free hot lunches, season ticket loans, and employee discounts.
- Why this job: Join a diverse team focused on creating extraordinary experiences in a supportive environment.
- Qualifications: Must have 3 years of dealer experience and a valid Personal Functional License.
- Other info: Applicants must be over 18 and eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Crown London, located in the heart of Mayfair, offers exclusive world-class experiences to its members. From its aristocratic beginnings, the club has evolved to a modern gaming and dining environment. At Crown London we strive to provide opportunities for all our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness. We pride ourselves on making the ordinary extraordinary through our purpose and together, we create exceptional experiences with respect and care for our internal and external communities.
The Role
Reporting to the Area Manager, Crown London Dealer/Inspectors are accountable for providing an exceptional customer experience through the demonstration of welcoming, polished, personalised, attentive and engaging behaviours. This includes but is not limited to:
- A focus on customer service values
- Providing a customised service to all gaming patrons
- Maintaining game integrity and consistency
- Inspecting dealer performance.
- Collation of accurate player data input through the Player Management System
What We’re Looking For
- A minimum of 3 years’ dealer/inspector experience
- Mayfair casino experience
- Hold a valid Personal Functional License (PFL)
- Have knowledge of the current UK gaming regulatory and legislative requirements
- A solid understanding and experience of customer service values with exceptional communication skills
Additional Information
Applicants must be over 18 and eligible to live and work in the UK.
Benefits
- Season ticket loan
- Free hot lunches provided
- Crown rewards and discounts
- Life insurance
- Employee Assistant Programme
- Enhanced family leave
- Cycle to work scheme
Equal Opportunities
Crown London is proud to be an equal-opportunity employer, committed to fostering an inclusive and diverse workplace.
Casino Dealer employer: Crown London
Contact Detail:
Crown London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Dealer
✨Tip Number 1
Make sure to highlight your customer service skills during the interview. Crown London values exceptional communication and personalized service, so be ready to share examples of how you've gone above and beyond for customers in your previous roles.
✨Tip Number 2
Familiarize yourself with the current UK gaming regulations and legislative requirements. Being knowledgeable about these aspects will not only boost your confidence but also demonstrate your commitment to maintaining game integrity and compliance.
✨Tip Number 3
If you have experience working in Mayfair or similar high-end environments, make sure to mention it. This can set you apart from other candidates and show that you understand the expectations of a luxury gaming experience.
✨Tip Number 4
Prepare to discuss your approach to teamwork and collaboration. At Crown London, they pride themselves on creating exceptional experiences together, so showcasing your ability to work well with others will be key in the interview.
We think you need these skills to ace Casino Dealer
Some tips for your application 🫡
Tailor Your CV: Make sure to highlight your relevant experience as a dealer or inspector, especially any roles in Mayfair casinos. Emphasize your customer service skills and any specific achievements that demonstrate your ability to provide exceptional experiences.
Craft a Strong Cover Letter: In your cover letter, express your passion for the gaming industry and your commitment to customer service. Mention how your values align with Crown London's mission of creating extraordinary experiences and fostering an inclusive environment.
Showcase Your Qualifications: Clearly state your valid Personal Functional License (PFL) and any other relevant certifications. Include your knowledge of UK gaming regulations to demonstrate your compliance and expertise in the field.
Prepare for the Interview: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare examples of how you've provided exceptional customer service and maintained game integrity in past roles.
How to prepare for a job interview at Crown London
✨Showcase Your Customer Service Skills
As a Casino Dealer, exceptional customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to engage with patrons and create a welcoming atmosphere.
✨Demonstrate Your Knowledge of Gaming Regulations
Familiarize yourself with the current UK gaming regulatory and legislative requirements. During the interview, confidently discuss your understanding of these regulations and how you ensure compliance in your work.
✨Highlight Your Experience
With a minimum of 3 years’ dealer/inspector experience required, be ready to discuss your past roles in detail. Emphasize any experience you have in Mayfair casinos, as this will be particularly relevant to the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to maintain game integrity. Practice responding to potential situations you might face on the job, demonstrating your quick thinking and professionalism.
